Senior Healthcare Estates Operations Leader

Serco; Swindon; On-site; GBP 38,000 - 64,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme

Training & development

Employee wellbeing

Employee discounts

Job summary

Serco at Great Western Hospital in Swindon is seeking an Estates Operational Manager to lead hard facilities management across a busy healthcare estate. The role ensures safe, compliant building services and supports patient care outcomes.

You will drive performance, manage budgets, and work with NHS partners and contractors. A weekend duty rota and occasional evenings may be required. DBS checks apply, and flexible, hybrid working may be considered.

Qualifications

• IOSH Managing Safely qualification or a higher health and safety qualification.
• Proven experience managing Hard Facilities Management services within a complex environment, ideally within healthcare.
• Strong leadership skills with experience managing managers and developing high-performing teams.
• Knowledge of building services, healthcare technical standards (HTMs), compliance requirements and operational risk management.
• Experience managing budgets, driving change, improving operational performance and building strong stakeholder relationships.
• Confident using business systems and applications, with strong communication, influencing and problem-solving skills.

Responsibilities

• Lead and manage the operational Hard Facilities Management service, ensuring safe, compliant and effective delivery across the hospital estate.
• Build trusted relationships with the NHS Trust, PFI partners, contractors and other stakeholders to support service excellence and positive outcomes.
• Drive operational performance through effective management of KPIs, compliance requirements, risk management and continuous improvement initiatives.
• Lead, motivate and develop multidisciplinary teams, creating headroom for people to grow while promoting high performance and engagement.
• Manage operational budgets, identify efficiency opportunities and support financial planning and forecasting activities.
• Support capital and asset replacement projects, planned maintenance programmes and business continuity arrangements across the estate.

Skills

Leadership

Budgeting

Stakeholder management

Risk management

Communication

Problem solving

Education

IOSH Managing Safely

Job description

Serco at Great Western Hospital in Swindon is seeking an Estates Operational Manager to lead hard facilities management across a busy healthcare estate. The role ensures safe, compliant building services and supports patient care outcomes.

You will drive performance, manage budgets, and work with NHS partners and contractors. A weekend duty rota and occasional evenings may be required. DBS checks apply, and flexible, hybrid working may be considered.