Estates & Facilities Service Desk Coordinator - Flexible Hours

Sussex Police; United Kingdom; Remote; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

On-site gym

Generous annual leave

Pension scheme

Discounts

Job summary

Sussex Police is seeking a proactive Service Desk Coordinator to join the Estates & Facilities team at Sussex Police Headquarters, Lewes. You will be the first point of contact, handling queries, coordinating service requests, and supporting reception duties to ensure the police estate runs smoothly.

The role involves using CAFM and SAP for purchases, processing invoices, and maintaining records, with a 37-hour week (08:00-16:00).

Qualifications

• Educated to GCSE standard or equivalent experience in Customer Service
• Experience of office administration, customer service or similar is desirable
• IT literate with experience of using Internet, Microsoft Outlook, Word, and Excel
• Capable of communicating with internal and external contacts using a range of platforms
• Capable of building and maintaining effective business relationships with stakeholders and suppliers
• Quick thinking and reactive problem solving
• Ability to work accurately and methodically with minimal supervision
• Strong planning and organising skills with the ability to manage deadlines
• Knowledge of office safety
• Experience of using CAFM, SAP and Access Control systems

Responsibilities

• Act as first point of contact; deliver a comprehensive service recording and responding to customer queries
• Triudge requests and ensure incidents are classified, prioritised, resourced, and remedied
• Process purchases, invoices, and quotes using finance systems and SAP
• Maintain relevant registers, records and diaries and ensure data security
• Assist reception: issue passes, direct visitors, manage access control
• Coordinate with Security Team to ensure only authorised people on site
• Support Estates & Facilities operations to keep the police estate safe and compliant

Skills

Customer service

Office administration

IT literacy

Communication

Stakeholder relationships

Problem solving

Planning & organising

Office safety

Education

GCSE or equivalent

Tools

CAFM system

SAP

Access control systems

Interflex/Aeos

Job description

Sussex Police is seeking a proactive Service Desk Coordinator to join the Estates & Facilities team at Sussex Police Headquarters, Lewes. You will be the first point of contact, handling queries, coordinating service requests, and supporting reception duties to ensure the police estate runs smoothly.

The role involves using CAFM and SAP for purchases, processing invoices, and maintaining records, with a 37-hour week (08:00-16:00).