Estates & Facilities Helpdesk: Quick-Response Coordinator

Epsom and St Helier University Hospitals; Carshalton; On-site; GBP 1,791,000 - 2,480,000; Part time

Job summary

The Estates and Facilities Helpdesk Operative at Epsom and St Helier University Hospitals provides a central point of contact, logging, prioritising and coordinating requests to support safe, compliant hospital services and a positive staff experience.

Contract is part-time (37.5 hours per week) with a hourly rate of £15.66 incl HCAS (not Agenda for Change). The role requires experience in telephonist or dispatch work, IT skills in MS Office, and knowledge of Estates operations and facilities.

Qualifications

• Previous experience in telephonist, call-handling or dispatch role.
• Proficient in full Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Experience of MICAD, Capman, Liberty Converse and Carps.
• GCSE level or equivalent; Customer Services qualification or related subject.
• Excellent English communication in a healthcare environment.

Responsibilities

• Provide central point of contact for Estates and Facilities services, log and prioritise requests.
• Allocate work to Estates, Portering, Cleaning and Catering teams and monitor SLAs.
• Coordinate reactive and planned maintenance requests and provide updates to wards.

Skills

Clear communication

Customer service

Problem solving

Independent working

Task prioritisation

Teamwork

Accurate record-keeping

Health and safety knowledge

English proficiency

Education

GCSE level or equivalent

Customer Services qualification or related subject

Tools

MICAD

Capman

Liberty Converse

Carps

Job description

The Estates and Facilities Helpdesk Operative at Epsom and St Helier University Hospitals provides a central point of contact, logging, prioritising and coordinating requests to support safe, compliant hospital services and a positive staff experience.

Contract is part-time (37.5 hours per week) with a hourly rate of £15.66 incl HCAS (not Agenda for Change). The role requires experience in telephonist or dispatch work, IT skills in MS Office, and knowledge of Estates operations and facilities.