Hospital Helpdesk & Facilities Support Specialist

Sodexo; Colchester; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Uniform / Blue Light Card / Sodexo Per

Full training and protective uniform

Cycle to Work scheme & volunteering

Job summary

Sodexo is seeking a Customer Services Representative for Colchester Hospital to be the first point of contact for service users. In a busy Helpdesk environment, you will log, prioritise, and dispatch requests, maintain records, and support transport and portering services while delivering excellent customer service.

This role offers full training, a uniform, and a supportive team in a healthcare setting. Flexibility to work shifts is required and prior NHS experience is desirable.

Qualifications

• Experience in a customer service environment.
• Strong communication and interpersonal skills.
• Excellent organisational skills and ability to prioritise.
• Proficient with IT systems and MS Office.
• Calm, professional and approachable in challenging situations.
• Strong attention to detail and record-keeping.
• Team player with initiative and problem-solving.
• Desirable NHS/healthcare experience and NVQ in Customer Service.

Responsibilities

• Be the first point of contact for enquiries via phone, email and digital systems.
• Log, prioritise and dispatch work requests using Helpdesk systems.
• Monitor service requests and ensure timely completion within SLAs.
• Maintain accurate records of customers, patients and services.
• Provide admin support including correspondence, filing and mail.
• Coordinate portering and transport services.
• Keep daily dispatch registers and monitor outstanding activities.
• Liaise with colleagues, contractors and partners to deliver services.
• Handle complaints sensitively and professionally.
• Promote positive customer experience and strong working relationships.
• Support continuous improvement and department objectives.
• Maintain health and safety, governance and data quality compliance.
• Provide operational support as Driver/Porter in emergencies.

Skills

Customer service

Communication

Organisation

IT literacy

Teamwork

Problem solving

Education

NVQ in Customer Service

Tools

Microsoft Office

Helpdesk systems

Job description

Sodexo is seeking a Customer Services Representative for Colchester Hospital to be the first point of contact for service users. In a busy Helpdesk environment, you will log, prioritise, and dispatch requests, maintain records, and support transport and portering services while delivering excellent customer service.

This role offers full training, a uniform, and a supportive team in a healthcare setting. Flexibility to work shifts is required and prior NHS experience is desirable.