Estates & Facilities Service Desk Coordinator

Sussex Police; Lewes; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Career progression

Contributory pension (LGPS)

Generous annual leave

Discounts for everyday spend

On-site gym and sports clubs

Parental leave support

Wellbeing guidance and support

Healthcare scheme

Job summary

Sussex Police is seeking a proactive Service Desk Coordinator to join the Estates & Facilities team at Sussex Police Headquarters, Lewes. You will handle service desk queries, coordinate reception activities, and support site access control, procurement, and administrative duties.

The role requires IT literacy, strong communication, and experience in office administration, with a 37-hour week and a 08:00-16:00 shift pattern.

Qualifications

• Educated to GCSE standard or equivalent experience in Customer Service.
• Experience of office administration, customer service or similar is desirable.
• IT literate with experience using Outlook, Word and Excel.

Responsibilities

• Act as first point of contact, recording and responding to queries via the Service Desk.
• Process maintenance fault reports, contractor requests, and related issues.
• Assist with purchasing, invoices, and data accuracy across systems.
• Support reception duties and ensure secure access control for site visitors.

Skills

Customer service

Office administration

IT literacy

Communication

Stakeholder management

Problem solving

Planning and organising

Data security awareness

Education

GCSE standard

Tools

SAP

Interflex/Aeos

CAFM system

Access Control systems

Microsoft Outlook

Word

Excel

Job description

Sussex Police is seeking a proactive Service Desk Coordinator to join the Estates & Facilities team at Sussex Police Headquarters, Lewes. You will handle service desk queries, coordinate reception activities, and support site access control, procurement, and administrative duties.

The role requires IT literacy, strong communication, and experience in office administration, with a 37-hour week and a 08:00-16:00 shift pattern.