Estates & Facilities Admin – Onsite Helpdesk & Admin

Royal Papworth Hospital NHS Foundation Trust; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Royal Papworth Hospital NHS Foundation Trust is seeking an Estates & Facilities Administrator to support the Estates & Facilities and Clinical Engineering teams. You will handle front-desk enquiries, manage records, and help with procurement, parking, asset management and meeting coordination.

Based on the Cambridge Biomedical Campus, the role requires on-site presence, with responsibilities spanning from car parking data to the organisation of essential information for safe hospital operations.

Qualifications

• First point of contact for visitors, colleagues and callers.
• Provide administrative support to Estates & Facilities and Clinical Engineering teams.
• Support helpdesk functions by responding to queries and directing issues.
• Process parking applications and maintain the car parking database.
• Query the database and reporting to support the Head of Clinical Engineering.
• Assist with meeting organisation and minute taking.

Responsibilities

• Serve as the first point of contact for internal and external visitors, phone calls and email enquiries.
• Provide administrative support to the Estates & Facilities and Clinical Engineering teams, including managing generic inboxes, maintaining accurate records and responding to ad hoc requests to support safe and effective patient care.
• Support helpdesk functions by responding to queries, directing issues appropriately and contributing to problem solving.
• Process parking applications, maintain the car parking database and assist with water safety data recording.
• Add new items of equipment to the Clinical Engineering asset information management system.
• Query the database and reporting as required in relation to specific queries received at the request of the Head of Clinical Engineering.
• Assist with meeting organisation, including diary coordination, room bookings, preparation and circulation of meeting papers, and minute taking.
• Use Trust systems to support procurement activities, maintain office supplies and ensure documentation is stored and handled confidentially.
• Work collaboratively with colleagues to maintain customer-focused services and provide cover within the team during periods of absence.

Skills

Administrative skills

Helpdesk support

Communication skills

Diary coordination

Customer service

Tools

Asset management system

Job description

Royal Papworth Hospital NHS Foundation Trust is seeking an Estates & Facilities Administrator to support the Estates & Facilities and Clinical Engineering teams. You will handle front-desk enquiries, manage records, and help with procurement, parking, asset management and meeting coordination.

Based on the Cambridge Biomedical Campus, the role requires on-site presence, with responsibilities spanning from car parking data to the organisation of essential information for safe hospital operations.