Estates & Facilities Helpdesk Administrator

Royal Devon University Healthcare NHS Foundation Trust; Wonford; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

NHS Pension scheme

Cycle to work

Job summary

NHS Jobs is hiring an Estates and Facilities Administration Assistant in Exeter. The role involves acting as the first point of contact for Helpdesk enquiries, providing reception cover for the Centre for Women’s Health, and supporting staff with facilities services.

The successful candidate will be organized, have strong communication skills, and be proficient with Microsoft Office applications. The role offers a busy, customer-focused NHS environment with opportunities for career progression.

Qualifications

• Experience in busy administrative, helpdesk, reception or customer service environments.
• Strong telephone, face-to-face and email communication skills.
• Excellent organisational and multitasking abilities with attention to detail.

Responsibilities

• Act as first point of contact for Estates and Facilities Helpdesk enquiries.
• Provide reception cover at the Centre for Women’s Health.
• Support staff with Estates and Facilities services and signpost requests.
• Manage multiple enquiries and priorities ensuring timely responses.
• Maintain accurate records in line with Trust policies.
• Produce routine reports and assist administration of Estates and Facilities services.
• Provide admin support across Car Parking, Travel IDs, Access Control and more.
• Follow established processes and procedures consistently.

Skills

Customer service

Reception duties

Administrative tasks

Multitasking

Communication

Tools

MS Office Suite

Outlook

Word

Excel

Job description

NHS Jobs is hiring an Estates and Facilities Administration Assistant in Exeter. The role involves acting as the first point of contact for Helpdesk enquiries, providing reception cover for the Centre for Women’s Health, and supporting staff with facilities services.

The successful candidate will be organized, have strong communication skills, and be proficient with Microsoft Office applications. The role offers a busy, customer-focused NHS environment with opportunities for career progression.