Estates and Facilities Administration Assistant

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking an Estates and Facilities Management Admin Team member to support our busy Helpdesk and provide reception cover at the Centre for Women's Health, Heavitree and the Main Reception.

You will be the professional point of contact for staff, patients and visitors, delivering a responsive, customer-focused service and directing enquiries to the right teams.

Qualifications

• Manage telephone calls, emails, service enquiries, reception duties and administrative tasks.
• Maintain high standard of customer service and attention to detail.

Responsibilities

• Provide reception cover at Centre for Women's Health, Heavitree and Main Reception.
• Support Helpdesk with administrative tasks and handle enquiries promptly.

Job description

As a member of the Estates and Facilities Management (EFM) Admin Team, you will play a key role in supporting our busy Helpdesk service and providing reception cover at the Centre for Women's Health, Heavitree and Main Reception. You will be a professional and responsive point of contact for staff, patients, visitors and service users across the Trust.
The Helpdesk is the central point of contact for Estates and Facilities enquiries and service requests. You will provide a professional, responsive and customer focused service, offering support and guidance to staff, patients and service users, ensuring enquiries are resolved promptly or directed to the appropriate team for action.

This is a varied and fast-paced role requiring excellent organisational skills and the ability to multitask effectively. You will be expected to manage telephone calls, emails, service enquiries, reception duties and administrative tasks simultaneously whilst maintaining a high standard of customer service and attention to detail.

For more detail about the main duties of this role, please see the job description section below. As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most., Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Its never been a more exciting time to join the Royal Devon, as youll help to shape our services as we continue along our integration journey.