Estates Coordinator

Hollybank Trustees Ltd; Watford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Employer pension up to 11%

Job summary

Chime Housing is seeking an organised Estates Coordinator to join our Estates Team. You will support day-to-day management of our estates, respond to customer enquiries promptly and work with contractors to keep communities safe, clean and well managed.

Key duties include coordinating customer communications, raising and tracking actions with contractors, managing parking, keys and door entry systems, attending contract meetings and maintaining accurate records.

Qualifications

• Highly organised with the ability to manage competing priorities and maintain accurate records.
• Strong written and verbal communication skills.
• Experience providing administrative support in a fast-paced environment.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work effectively with customers, colleagues, contractors and external partners.
• Experience working within housing, estates, facilities or property management.
• Employer pension contribution of up to 11%.

Responsibilities

• Manage customer communications, including incoming enquiries and resident updates.
• Raise, monitor and escalation actions with grounds maintenance, cleaning, waste management and other service contractors.
• Support the administration of parking management, block keys and door entry systems.
• Attend contract meetings, take minutes and maintain accurate records.
• Coordinate follow-up works arising from block inspections and track actions through to completion.
• Manage purchase orders and invoicing processes to support effective financial control.
• Support responses to fly-tipping incidents and communicate outcomes to customers.
• Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes.

Skills

MS Office

Job description

Location: On site / Watford, UK
job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
Annual Salary range:from £ 26,650.00 to £ 30,000.00

Chime Housing

Salary: £26,650 - £30,000 – 37 hours per week

The Vacancy

We're looking for an organised and customer-focused Estates Coordinator to join our Estates Team. This is a key role supporting the day-to-day management of our estates, ensuring customer enquiries are dealt with promptly and estate services are delivered effectively. Working with contractors, partners and colleagues across the business, you'll help maintain safe, clean and well-managed communities while delivering an excellent customer experience.

Introduction to the role

At Chime Housing, we are committed to creating places where people are proud to live. As our Estates Coordinator, you'll play an important role in supporting estate services across our communities, coordinating customer communications, working closely with contractors, and helping ensure estate-related issues are resolved efficiently. If you enjoy building strong working relationships, staying organised and making a positive difference to customers, we'd love to hear from you.

To provide effective administrative and operational support to the Estates Team, ensuring customer enquiries are managed efficiently, contractor actions are tracked through to completion, and estate services are delivered to a high standard.

What’s the role?

Key Accountabilities:

• Manage customer communications, including incoming enquiries and resident updates.
• Raise, monitor and escalation actions with grounds maintenance, cleaning, waste management and other service contractors.
• Support the administration of parking management, block keys and door entry systems.
• Attend contract meetings, take minutes and maintain accurate records.
• Coordinate follow-up works arising from block inspections and track actions through to completion.
• Manage purchase orders and invoicing processes to support effective financial control.
• Support responses to fly-tipping incidents and communicate outcomes to customers.
• Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes.

What are we looking for?

• Highly organised, with the ability to manage competing priorities and maintain accurate records.
• Strong written and verbal communication skills.
• Experience of providing administrative support in a fast-paced environment.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work effectively with customers, colleagues, contractors and external partners.
• Experience working within housing, estates, facilities or property management.
• Experience liaising with and monitoring contractors delivering estate-based services.
• Employer pension contribution of up to 11%

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

(Please note we reserve the right to close the vacancy early if we receive a large response.)

The administrator of your data is Chime Housing with its registered office in Watford, UK, WD17 1LA, at Clarendon Road. The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by Chime Housing can be found in the principles of data processing in Cezanne Recruitment and our Privacy Policy. I agree to the processing of my personal data by Chime Housing for the purposes of this recruitment process for the position specified in the advertisement. I consent to the processing of my personal data by Chime Housing for the purposes of future recruitment processes. By applying to this job you accept the Privacy Policy