Hybrid/Remote Estates Services Coordinator

IRIS Recruitment; Watford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

28 days’ annual leave (pro rata)

Employer pension contribution up to 11

Development opportunities

Comprehensive employee rewards scheme

Job summary

Chime Housing is seeking an organised Estates Coordinator to join our Estates Team in Watford. You will manage day-to-day estate operations, handle customer enquiries promptly and work with contractors to keep communities safe, clean and well-maintained.

In this role you will coordinate communications, raise and track actions, maintain records, and support parking management and access systems. A detail-oriented, customer-focused communicator is essential.

Qualifications

• Highly organised with the ability to manage competing priorities and maintain accurate records.
• Strong written and verbal communication skills.
• Experience providing administrative support in a fast-paced environment.
• Proficient with Outlook, Word and Excel (Microsoft Office).
• Able to work effectively with customers, colleagues, contractors and external partners.

Responsibilities

• Manage customer communications, including enquiries and resident updates.
• Raise, monitor and escalate actions with grounds maintenance, cleaning, waste management and other contractors.
• Support administration of parking management, block keys, and door entry systems.
• Attend contract meetings, take minutes and maintain records.
• Coordinate follow-up works from block inspections and track actions through to completion.
• Manage purchase orders and invoicing processes to support financial control.
• Support responses to fly-tipping incidents and communicate outcomes to customers.
• Collaborate with the Complaints Team to resolve issues and improve customer outcomes.

Skills

Highly organised

Written & verbal communication

Administrative support experience

Microsoft Office suite

Customer service

Tools

Microsoft Office

Job description

Chime Housing is seeking an organised Estates Coordinator to join our Estates Team in Watford. You will manage day-to-day estate operations, handle customer enquiries promptly and work with contractors to keep communities safe, clean and well-maintained.

In this role you will coordinate communications, raise and track actions, maintain records, and support parking management and access systems. A detail-oriented, customer-focused communicator is essential.