Estates Coordinator

IRIS Recruitment; Watford; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

28 days’ annual leave (pro rata)

Employer pension contribution up to 11

Development opportunities

Comprehensive employee rewards scheme

Job summary

Chime Housing is seeking an organised Estates Coordinator to join our Estates Team in Watford. You will manage day-to-day estate operations, handle customer enquiries promptly and work with contractors to keep communities safe, clean and well-maintained.

In this role you will coordinate communications, raise and track actions, maintain records, and support parking management and access systems. A detail-oriented, customer-focused communicator is essential.

Qualifications

• Highly organised with the ability to manage competing priorities and maintain accurate records.
• Strong written and verbal communication skills.
• Experience providing administrative support in a fast-paced environment.
• Proficient with Outlook, Word and Excel (Microsoft Office).
• Able to work effectively with customers, colleagues, contractors and external partners.

Responsibilities

• Manage customer communications, including enquiries and resident updates.
• Raise, monitor and escalate actions with grounds maintenance, cleaning, waste management and other contractors.
• Support administration of parking management, block keys, and door entry systems.
• Attend contract meetings, take minutes and maintain records.
• Coordinate follow-up works from block inspections and track actions through to completion.
• Manage purchase orders and invoicing processes to support financial control.
• Support responses to fly-tipping incidents and communicate outcomes to customers.
• Collaborate with the Complaints Team to resolve issues and improve customer outcomes.

Skills

Highly organised

Written & verbal communication

Administrative support experience

Microsoft Office suite

Customer service

Tools

Microsoft Office

Job description

Estates Coordinator

Watford

Salary £26,650 - £30,000

Permanent, 37 hours per week

The Vacancy

We're looking for an organised and customer-focused Estates Coordinator to join our Estates Team. This is a key role supporting the day-to-day management of our estates, ensuring customer enquiries are dealt with promptly and estate services are delivered effectively. Working with contractors, partners and colleagues across the business, you'll help maintain safe, clean and well-managed communities while delivering an excellent customer experience.

Introduction to the role

At Chime Housing, we are committed to creating places where people are proud to live. As our Estates Coordinator, you'll play an important role in supporting estate services across our communities, coordinating customer communications, working closely with contractors, and helping ensure estate-related issues are resolved efficiently. If you enjoy building strong working relationships, staying organised and making a positive difference to customers, we'd love to hear from you.

Role purpose

To provide effective administrative and operational support to the Estates Team, ensuring customer enquiries are managed efficiently, contractor actions are tracked through to completion, and estate services are delivered to a high standard.

What’s the role?

Key Accountabilities:

• Manage customer communications, including incoming enquiries and resident updates.
• Raise, monitor and escalation actions with grounds maintenance, cleaning, waste management and other service contractors.
• Support the administration of parking management, block keys, and door entry systems.
• Attend contract meetings, take minutes and maintain accurate records.
• Coordinate follow-up works arising from block inspections and track actions through to completion.
• Manage purchase orders and invoicing processes to support effective financial control.
• Support responses to fly-tipping incidents and communicate outcomes to customers.
• Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes.

What are we looking for?

Essential:

• Highly organised, with the ability to manage competing priorities and maintain accurate records.
• Strong written and verbal communication skills.
• Experience of providing administrative support in a fast-paced environment.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work effectively with customers, colleagues, contractors and external partners.

Desirable:

• Experience working within housing, estates, facilities or property management.
• Experience liaising with and monitoring contractors delivering estate-based services.

What can we offer you?

• 28 days’ annual leave (pro rata)
• Employer pension contribution of up to 11%
• Development opportunities
• Comprehensive employee rewards scheme

How we work

We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.

Closing date: 4th September 2026

Interviews: To be confirmed