Estate Operations Coordinator

Notting Hill Genesis; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Excellent annual leave

Flexible working

Health cash plan

Staff discounts

Cycle to work

Life Assurance x 4

Loans (season ticket, tenancy deposit,

training loan)

Job summary

Notting Hill Genesis is seeking an Estate Operations Coordinator to oversee day-to-day management of communal areas, monitor service standards and help deliver safe, clean estates for residents.

You will work with residents and contractors to identify issues, implement improvements, and drive value for money while maintaining high standards and compliance with health and safety requirements.

Qualifications

• Experience delivering estate management services within housing or property environments.
• Proven ability to improve service delivery and customer satisfaction.
• Knowledge of estate management legislation and health and safety requirements.
• Experience using systems and data to monitor performance and drive improvements.

Responsibilities

• Conduct regular estate inspections and coordinate remedial actions to maintain high standards.
• Deliver a responsive, customer-focused estate management service for enquiries and requests.
• Monitor contractor performance to ensure contractual obligations and service standards are met.
• Build positive relationships with residents, colleagues and stakeholders to improve services.
• Coordinate repairs and maintenance activities ensuring safety and quality.

Skills

Estate management

Customer service

Contractor oversight

Health and safety

Data monitoring

Job description

As an Estate Operations Coordinator, you'll play a key role in helping us deliver safe, clean and well-maintained estates for our residents. Working closely with the Estate Operations Manager, you'll support the day-to-day management of communal areas, monitor service standards and ensure our estates provide a positive environment where residents can feel proud of where they live.

The Estate Operations Coordinator role combines estate management, contractor oversight, service improvement and customer service. You'll work closely with residents, contractors and colleagues to identify issues, implement solutions and drive improvements that enhance the resident experience while delivering value for money.

How you'll do it

• Conduct regular estate inspections, identifying issues and coordinating remedial actions to maintain high standards.
• Deliver a responsive, customer-focused estate management service, resolving enquiries and service requests effectively.
• Monitor contractor performance, ensuring contractual obligations and service standards are met.
• Build positive relationships with residents, colleagues and stakeholders to improve services and customer satisfaction.
• Coordinate repairs and maintenance activities, ensuring works are completed safely, efficiently and to a high standard.
• Progress Fire Risk Assessment actions and support compliance with health and safety requirements.
• Produce performance and management information to support service improvement and decision-making.
• Support meetings with stakeholders, contractors and colleagues, maintaining accurate records and driving agreed actions forward.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

• Experience delivering estate management services within a housing or property environment.
• Experience improving service delivery and customer satisfaction.
• Knowledge of estate management legislation and compliance requirements, including health and safety.
• Experience using systems and data to monitor performance and drive improvements.Strong communication, organisational and stakeholder management skills.
• Customer-focused, proactive and able to work collaboratively.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not‑for‑profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a Basic check via Disclosure and Barring Service (DBS).