Estates Coordinator

Chime Housing; Waterford; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Employer pension contribution up to 11

Job summary

Chime Housing is seeking an Estates Coordinator to manage day-to-day estate operations, coordinating customer communications and contractor actions to deliver safe, clean, and well-managed communities. The role emphasizes strong organisational skills, effective admin support, and a customer-focused approach in a hybrid working environment.

The Estates Team requires proactive coordination with contractors, bringing issues to resolution, and maintaining records across contracts and services.

Qualifications

• Highly organised with the ability to manage competing priorities and maintain accurate records.
• Strong written and verbal communication skills.
• Experience of providing administrative support in a fast-paced environment.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Experience working within housing, estates or property management.
• Experience liaising with and monitoring contractors delivering estate-based services.
• Employer pension contribution of up to 11%.

Responsibilities

• Manage customer communications, including incoming enquiries and resident updates.
• Raise, monitor and escalate actions with grounds maintenance, cleaning, waste management and other service contractors.
• Support the administration of parking management, block keys and door entry systems.
• Attend contract meetings, take minutes and maintain accurate records.
• Coordinate follow-up works arising from block inspections and track actions through to completion.
• Manage purchase orders and invoicing processes to support effective financial control.
• Support responses to fly-tipping incidents and communicate outcomes to customers.
• Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes.

Skills

Organised

Communication skills

Admin support

Stakeholder liaison

Tools

Microsoft Office

Job description

Chime Housing

Salary: £26,650 - £30,000 - 37 hours per week

The Vacancy

We're looking for an organised and customer-focused Estates Coordinator to join our Estates Team. This is a key role supporting the day-to-day management of our estates, ensuring customer enquiries are dealt with promptly and estate services are delivered effectively. Working with contractors, partners and colleagues across the business, you'll help maintain safe, clean and well-managed communities while delivering an excellent customer experience.

Introduction to the role

At Chime Housing, we are committed to creating places where people are proud to live. As our Estates Coordinator, you'll play an important role in supporting estate services across our communities, coordinating customer communications, working closely with contractors, and helping ensure estate-related issues are resolved efficiently. If you enjoy building strong working relationships, staying organised and making a positive difference to customers, we'd love to hear from you.

To provide effective administrative and operational support to the Estates Team, ensuring customer enquiries are managed efficiently, contractor actions are tracked through to completion, and estate services are delivered to a high standard.

What's the role?

Key Accountabilities:

• Manage customer communications, including incoming enquiries and resident updates.
• Raise, monitor and escallate actions with grounds maintenance, cleaning, waste management and other service contractors.
• Support the administration of parking management, block keys and door entry systems.
• Attend contract meetings, take minutes and maintain accurate records.
• Coordinate follow-up works arising from block inspections and track actions through to completion.
• Manage purchase orders and invoicing processes to support effective financial control.
• Support responses to fly-tipping incidents and communicate outcomes to customers.
• Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes.

What are we looking for?

• Highly organised, with the ability to manage competing priorities and maintain accurate records.
• Strong written and verbal communication skills.
• Experience of providing administrative support in a fast-paced environment.
• Confident using Microsoft Office applications, including Outlook, Word and Excel.
• Ability to work effectively with customers, colleagues, contractors and external partners.
• Experience working within housing, estates, facilities or property management.
• Experience liaising with and monitoring contractors delivering estate-based services.
• Employer pension contribution of up to 11%

How we work

We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.