Administration Officer

Wythenshawe Community Housing Group; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension

Health care plan

Gym membership

Cycle to work

Volunteering days

Salary sacrifice pension

Job summary

Wythenshawe Community Housing Group in Manchester is seeking an Administration Officer to provide operational support within the Estates and Grounds Maintenance Teams on a fixed-term basis to 26 March 2027.

You will handle a range of administrative tasks, input data, manage spreadsheets, respond to enquiries from tenants, and assist in coordinating repair works with technicians to maintain service delivery.

Qualifications

• Experience developing and coordinating administrative systems.
• Strong Microsoft Word and Excel skills.
• Ability to handle enquiries and communicate with tenants with tact and diplomacy.

Responsibilities

• Provide administrative and clerical support to the operation, including data input and spreadsheets, word processing, photocopying, general correspondence, and handling telephone enquiries.
• Effectively handle enquiries and complaints from tenants and others.
• Collate information including performance data and assist in preparing statistical information.
• Coordinate repair scheduling with technicians and maintain effective communication with tenants.

Skills

Data entry

Office administration

Communication

Problem solving

Customer service

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

This is an exciting opportunity to support Property Services as an Administration Officer providing operational support here in the Estates and Grounds Maintenance Teams at Wythenshawe Community Housing Group on a fixed term basis to 26 March 2027.

The successful applicant will provide a fully comprehensive administrative support service to ensure the efficient and effective functioning of Wythenshawe Works; working as a vital part of the team and contributing to the achievement of various objectives.

The role's responsibilities will include, but are not limited to:

- Provide a range of administrative and clerical support functions to the operation, including data input and retrieval, development and maintenance of spreadsheets, word processing, photocopying, general correspondence, responding to enquiries and handling telephone enquiries;

- Effectively and efficiently handle enquiries and complaints;

- Collate information including performance data and assist in the preparation of statistical information within agreed timescales;

- Work alongside team leaders making future appointments for technicians to ensure service delivery and maintain effective communication with tenants, including scheduling and coordinating repair works where required.

Applicants will have demonstrable experience of developing and co-ordinating administrative systems, supporting teams through transformation and the introduction of new systems, and effective problem-solving skills, together with experience and knowledge of Microsoft Office, particularly Word and Excel. Experience of IT systems relevant to housing maintenance would also be a great asset.

The successful candidate will also be able to demonstrate an ability to deal with both written and telephone enquiries, including handling sensitive/difficult situations with tact and diplomacy. They will be able to effectively prioritise tasks and set targets to meet deadlines with clear evidence of having provided a customer focused service in line with WCHG's core values.

Please note the above date is subject to change, and the advert may be closed early dependent on applications received.

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme*
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.