Administrative Officer

Wythenshawe Community Housing Group; Wythenshawe; On-site; GBP 21,000 - 28,000; Full time

Job summary

Wythenshawe Community Housing Group is seeking an Administration Officer to provide comprehensive administrative support within the Estates and Grounds Maintenance Teams on a fixed-term basis to 26 March 2027. The role focuses on data input, document preparation, handling enquiries, and coordinating repairs to ensure efficient service delivery to tenants.

The successful candidate will bring strong Microsoft Office skills, experience with administrative systems, and the ability to manage multiple

Qualifications

• Experience creating and maintaining administrative systems and processes.
• Experience with housing maintenance IT systems is a plus.
• Ability to handle sensitive/difficult situations with tact and diplomacy.

Responsibilities

• Provide administrative and clerical support including data input, spreadsheet development and word processing.
• Effectively handle enquiries and complaints with professionalism.
• Collate information including performance data and assist in preparing statistical information within agreed timescales.
• Coordinate repair works with technicians and maintain clear communication with tenants and team leaders.

Skills

Microsoft Office

Data entry

Communication

Problem solving

Tools

Word

Excel

Job description

This is an exciting opportunity to support Property Services as an Administration Officer providing operational support here in the Estates and Grounds Maintenance Teams at Wythenshawe Community Housing Group on a fixed term basis to 26 March 2027.

The successful applicant will provide a fully comprehensive administrative support service to ensure the efficient and effective functioning of Wythenshawe Works; working as a vital part of the team and contributing to the achievement of various objectives.

The role's responsibilities will include, but are not limited to:

• Provide a range of administrative and clerical support functions to the operation, including data input and retrieval, development and maintenance of spreadsheets, word processing, photocopying, general correspondence, responding to enquiries and handling telephone enquiries;
• Effectively and efficiently handle enquiries and complaints;
• Collate information including performance data and assist in the preparation of statistical information within agreed timescales;
• Work alongside team leaders making future appointments for technicians to ensure service delivery and maintain effective communication with tenants, including scheduling and coordinating repair works where required.

Applicants have demonstrable experience of developing and co-ordinating administrative systems, supporting teams through transformation and the introduction of new systems, and effective problem-solving skills, together with experience and knowledge of Microsoft Office, particularly Word and Excel. Experience of IT systems relevant to housing maintenance would also be a great asset.

The successful candidate will also be able to demonstrate an ability to deal with both written and telephone enquiries, including handling sensitive/difficult situations with tact and diplomacy. They will be able to effectively prioritise tasks and set targets to meet deadlines with clear evidence of having provided a customer focused service in line with WCHG's core values.

Application Deadline - Sunday 1st November

Please note the above date is subject to change, and the advert may be closed early dependent on applications received.