Estate Services Officer – Community & Housing

Beighton; Sheffield; On-site; GBP 26,000 - 31,000; Full time

Job summary

Sheffield City Council is seeking an Estate Housing Officer to join the Estate Services team in Sheffield. You will be a key contact for residents, delivering a responsive service across a designated area and working with residents, colleagues, contractors and partner organisations.

The role focuses on high-quality customer care, consultation and teamwork, with duties across housing management, repairs coordination and estate development.

Qualifications

• No formal qualification requirements specified; experience and approach to customer service will be assessed.
• Ability to interpret policies, procedures and legislation.
• Ability to communicate with residents, colleagues and external organisations.
• Proficiency in recording and handling numerical information.

Responsibilities

• Carry out health and safety inspections.
• Support enforcement of tenancy conditions.
• Manage repair and maintenance matters.
• Investigate and manage environmental issues.
• Visit residents in their homes.
• Provide information and advice by telephone, email, letter and in person.
• Collect, record and collate statistical and operational information.
• Liaise with contractors and partner agencies to deliver services.
• Contribute to development of local communities and estate services.
• Support stock control, budgeting and other aspects of the Area Team’s work.
• Contribute to development of policies and working practices.
• Respond calmly and effectively to emergencies and challenging situations.

Skills

Communication

Customer service

Policy interpretation

Workload management

Calm under pressure

Written records

IT skills

Equality & inclusion

Tools

IT systems

Job description

Sheffield City Council is seeking an Estate Housing Officer to join the Estate Services team in Sheffield. You will be a key contact for residents, delivering a responsive service across a designated area and working with residents, colleagues, contractors and partner organisations.

The role focuses on high-quality customer care, consultation and teamwork, with duties across housing management, repairs coordination and estate development.