Estate Services Lead — Frontline Community Support

Westfield Secondary School; Sheffield; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Westfield Secondary School is seeking an experienced Lead Estate Officer to supervise the Estates Team and deliver frontline services across the campus in Sheffield. You will lead and motivate staff, coordinate cleaning and maintenance, and respond to resident concerns with clear updates.

You will balance hands-on oversight with planning, budgeting and reporting, ensuring safety and high standards across communal areas and facilities. The role offers a dynamic, impact‑driven environment.

Formación

• Experience supervising staff in an operational or frontline service environment.
• Practical understanding of estates work and associated frontline services.
• Strong customer-care and communication skills with residents, colleagues, contractors and external partners.
• Ability to organise work, use initiative and deliver without direct supervision.
• Calm and effective in emergencies, difficult situations and competing priorities.
• Sufficient literacy and numeracy to follow written instructions and complete basic records and timesheets.

Responsabilidades

• Lead, supervise and motivate Estate Officers, block-cleaning staff and operational colleagues.
• Plan, coordinate and monitor estate and block-cleaning services against standards and targets.
• Monitor contractor performance and liaise with contractors, Council colleagues and partner organisations.
• Work with residents to understand concerns, provide clear updates and support practical solutions.
• Oversee services including rubbish collection and disposal, refuse chute and bin-room clearance, graffiti removal, vacant property clearance and communal-area maintenance.
• Ensure communal repairs are reported and, where required, post-inspected; support minor communal repairs.
• Maintain accurate work records and provide clear verbal and written reports.
• Support budgeting, stock control and the safe maintenance of tools, machinery and equipment.
• Train and develop team members, promote high standards and contribute ideas for improving local services.
• Support service cover across the Estates Team when required.

Conocimientos

Staff supervision

Customer care

Communication

Organisation

Problem solving

Literacy & numeracy

Descripción del empleo

Westfield Secondary School is seeking an experienced Lead Estate Officer to supervise the Estates Team and deliver frontline services across the campus in Sheffield. You will lead and motivate staff, coordinate cleaning and maintenance, and respond to resident concerns with clear updates.

You will balance hands-on oversight with planning, budgeting and reporting, ensuring safety and high standards across communal areas and facilities. The role offers a dynamic, impact‑driven environment.