Lead Estate Officer

Sheffield City Council; Sheffield; On-site; GBP 26,000 - 35,000; Full time

Job summary

Sheffield City Council is seeking a proactive Lead Estate Officer to supervise Estate Officers and cleaning staff across the South West Sheffield estates. You will lead teams, plan services, monitor contractors and work with residents to deliver clean, safe and well-maintained environments.

The role requires strong supervisory experience, practical estates knowledge and excellent customer care. The position is full-time, based on 37 hours per week with salary at the bottom of the grade and

Qualifications

• Experience supervising staff in an operational or high-profile service environment.
• Practical understanding of estates work and frontline services.
• Strong customer care and communication skills with residents, colleagues and contractors.
• Ability to organize work and follow instructions with minimal supervision.
• Calm and effective approach to emergencies and competing priorities.
• Literacy and numeracy to complete records and timesheets.

Responsibilities

• Lead, supervise and motivate Estate Officers, block-cleaning staff and operational colleagues.
• Plan, coordinate and monitor estate and block-cleaning services against agreed standards and targets.
• Monitor contractor performance and liaise with contractors, Council colleagues and partner organisations.
• Work with residents to understand concerns, provide clear updates and support practical solutions.
• Oversee services including rubbish collection and disposal, refuse chute and bin-room clearance, graffiti removal, vacant property clearance and communal-area maintenance.
• Ensure communal repairs are reported and, where required, post-inspected; support minor communal repairs.
• Maintain accurate work records and provide clear verbal and written reports.
• Support budgeting, stock control and the safe maintenance of tools, machinery and equipment.
• Train and develop team members, promote high standards and contribute ideas for improving local services.
• Support service cover across the Estates Team when required.

Skills

Staff supervision

Operational estates knowledge

Customer care

Planning & organization

Calm under pressure

Literacy & numeracy

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Lead communities. Support your team. Make a visible difference.

Are you an experienced supervisor who takes pride in delivering excellent frontline services? We are looking for a proactive and customer-focused Lead Estate Officer to join our South West Housing Team. You will lead and motivate staff, work closely with residents and partners, and help keep our estates clean, safe and well maintained.

This is a varied, practical role where you can see the impact of your work every day. You will balance team leadership with hands‑on oversight of estate services, responding calmly to changing priorities and helping improve the experience of residents across South West Sheffield.

What you will do

• Lead, supervise and motivate Estate Officers, block‑cleaning staff and operational colleagues.
• Plan, coordinate and monitor estate and block‑cleaning services against agreed standards and targets.
• Monitor contractor performance and liaise with contractors, Council colleagues and partner organisations.
• Work with residents to understand concerns, provide clear updates and support practical solutions.
• Oversee services including rubbish collection and disposal, refuse chute and bin‑room clearance, graffiti removal, vacant property clearance and communal‑area maintenance.
• Ensure communal repairs are reported and, where required, post‑inspected; support minor communal repairs.
• Maintain accurate work records and provide clear verbal and written reports.
• Support budgeting, stock control and the safe maintenance of tools, machinery and equipment.
• Train and develop team members, promote high standards and contribute ideas for improving local services.
• Support service cover across the Estates Team when required.

What we are looking for

• Experience of supervising, supporting or motivating staff in an operational or high‑profile service environment.
• A practical understanding of estates work and associated frontline services.
• Strong customer‑care and communication skills, with the ability to work effectively with residents, colleagues, contractors and external partners.
• The ability to organise work, use initiative and deliver effectively without direct supervision.
• A calm and effective approach to emergencies, difficult situations and competing priorities.
• Sufficient literacy and numeracy to follow written instructions and complete basic records and timesheets.

We are investing in our workforce and are promoting opportunities to our under‑representated groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full‑time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Read about the new job evaluation process to be introduced at Sheffield City Council.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyoneand where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.