Estate Officer

Rendall & Rittner; Twickenham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Rendall & Rittner is seeking a professional Night Concierge to be the reassuring face of the development during the night. You will manage access, monitor CCTV, welcome residents and guests, and coordinate with the daytime team to ensure a seamless handover and service.

Your calm, proactive approach will help residents feel safe, informed and supported while maintaining high safety standards, incident reporting, and clear documentation throughout the shift.

Qualifications

• Previous concierge, security, front-of-house or customer service experience.
• Familiarity with CCTV systems, access control and incident reporting.
• Experience within residential or hotel environments with high service standards.
• Confidence working night shifts and managing building emergencies.
• Basic knowledge of health and safety and fire evacuation procedures.

Responsibilities

• Monitor CCTV and manage access, patrol building and grounds.
• Welcome residents and guests, answer queries and provide practical assistance.
• Log incidents and maintenance issues, escalate appropriately.
• Coordinate night-time contractors, deliveries and key handling with clear documentation.
• Prepare thorough handovers for the morning team and update logs.
• Ensure communal areas are clean, orderly and ready for morning peak times.

Skills

Night shift operations

Security awareness

Customer service

Access control

CCTV systems

Job description

You will be the reassuring, professional face of the development throughout the night, keeping residents safe, informed and supported. You'll manage access and security, oversee the common areas, handle queries and incidents, and coordinate with contractors and the daytime team to ensure seamless service. Your calm, proactive approach will set the tone for a secure and welcoming environment.

WHAT SUCCESS LOOKS LIKE

• Residents feel safe, acknowledged and well-informed throughout the night.
• Access control and security checks are completed on schedule with meticulous records.
• Incidents are managed calmly and resolved efficiently, with clear escalation when needed.
• Handover notes are thorough, enabling seamless continuity with the day team.
• Communal areas remain spotless, orderly and ready for morning peak times.
• Contractors and deliveries are coordinated without disruption to residents.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Monitoring CCTV, managing access and conducting regular patrols of the building and grounds.
• Welcoming residents and guests, answering queries and offering practical assistance.
• Logging incidents, defects and maintenance issues, and escalating appropriately.
• Coordinating night-time contractors, deliveries and key handling with clear documentation.
• Performing spot checks on facilities and plant rooms, ensuring safety and compliance.
• Preparing detailed handovers for the morning team and updating operational logs., We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your approach to resident service, incident management, security awareness and night-shift operations
• You take pride in delivering warm, professional service at all hours.
• You stay composed under pressure and make sound decisions with minimal supervision.
• You're detail-focused, organised and comfortable with procedures and reporting.
• You're a team player who communicates clearly across shifts and with residents.
• You're physically able to conduct regular patrols and respond swiftly when needed., Previous concierge, security, front-of-house or customer service experience.
• Familiarity with CCTV systems, access control and incident reporting.
• Experience within residential or hotel environments with high service standards.
• Confidence working night shifts and managing building emergencies.
• Basic knowledge of health and safety and fire evacuation procedures.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment