Estate Manager

The Hill Group; Epping Forest; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading property management company is seeking an Estate Manager to oversee the management of residential developments in Epping Forest. This role involves ensuring estates are safe, well-maintained, and managed according to legal obligations and high standards. The ideal candidate will have 3-5 years of experience in estate management, possess IRPM qualifications, and demonstrate strong communication and problem-solving skills. The position offers a competitive salary and a supportive team culture.

Benefits

26 days holiday

Private healthcare

Retail discounts

Volunteering days

Continuous learning opportunities

Qualifications

• 3-5 years' experience in estate or block management.
• Strong working knowledge of The Landlord & Tenant Act and RICS Service Charge Code.
• Experience preparing service charge budgets.

Responsibilities

• Oversee the estate setup process including managing agents.
• Act as primary contact for residents and stakeholders.
• Monitor managing agent KPIs for performance improvement.

Skills

Estate or block management experience

Strong communication skills

Attention to detail

Customer-focused approach

Problem solving

Education

IRPM Associate level or higher

Tools

Microsoft Office

Job description

As our Estate Manager, you'll take the lead on estate management setup and ongoing oversight across Hill's growing portfolio of residential developments. From pre-sale through to post-handover, you'll ensure each estate is safe, well-maintained and managed in line with our values, legal obligations and high expectations. You'll work closely with third-party managing agents, residents and internal teams – acting as a key point of contact and delivering a proactive, customer-focused service.

Responsibilities

• Oversee the estate setup process, including the appointment and performance of managing agents
• Act as the primary contact for residents and stakeholders on estate-related matters
• Support compliance with health and safety legislation, including CDM and Fire Safety regulations
• Advise internal teams on legal, technical and operational aspects of estate management
• Approve and review service charge budgets, void calculations and leasehold/freehold packs
• Monitor managing agent KPIs and drive improvements where needed
• Attend site inspections and ensure readiness for occupation and handover
• Resolve estate management issues and elevate resident complaints where necessary
• Liaise with the Accounts team to support service charge collection and credit control
• Manage Hill-owned rental property tenancies, including deposit returns and lettings coordination
• Keep accurate records and reporting up to date across all estates
• Help shape estate management best practice and improve internal processes

Qualifications

• 3‑5 years' experience in estate or block management
• IRPM Associate level (or higher)
• Strong working knowledge of The Landlord & Tenant Act and RICS Service Charge Code
• Experience preparing service charge budgets and managing third-party performance
• Excellent understanding of H&S and compliance in residential estates
• Confident communicator with strong interpersonal and influencing skills
• Highly organised and detail-focused
• Proficient in Microsoft Office
• Customer‑first mindset with a proactive, problem‑solving approach

Culture & Values

At Hill, we offer more than just a job – we offer the opportunity to make a real and lasting impact. Every person here contributes to delivering sustainable, high-quality homes and shaping vibrant communities across the UK. As a privately owned business, we're able to move with pace and purpose. We invest in people, support career growth, and empower individuals to lead from wherever they stand. Hard‑working, driven people thrive here – and are recognised for what they deliver and how they deliver it. Join Hill and be part of a forward‑thinking, values‑led team. Together, we're not just building homes – we're building a lasting legacy.

• Ambition – we set bold goals and support each other to exceed them
• Impact – we focus on delivering meaningful outcomes
• Agility – we move quickly, adapt confidently, and embrace change
• Collaboration – we work together to achieve more, sharing success along the way

Benefits

• 26 days holiday
• Private healthcare and wellbeing platform
• Hill Incentive scheme and retail discounts
• Volunteering days and continuous learning opportunities
• A high-performing and supportive team culture
• competitive salary and package