Estate Director

Property Management Recruitment; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading Block Management company in Greater London is seeking an experienced Estate Director to oversee operations for two residential schemes. The role requires proven expertise in managing prestigious developments, strong leadership abilities, and financial management experience. This position offers a Monday to Friday schedule with responsibilities including delivering excellent customer service, managing staff, and ensuring compliance with maintenance protocols. Candidates should be pursuing or hold a relevant property management qualification.

Qualifications

• Proven experience managing prestigious residential developments.
• Strong leadership skills with experience mentoring teams.
• Expertise in contractor management.

Responsibilities

• Deliver outstanding customer service to residents.
• Manage and support site-based staff.
• Oversee maintenance and ensure safety compliance.
• Conduct regular inspections of communal areas.
• Coordinate emergency and planned maintenance.

Skills

Exceptional time management

Outstanding communication skills

Proficient in Microsoft Office

Education

IWFM or TPI or equivalent qualification

Job description

We are proud to be working with a leading Block Management company who are currently hiring for an Estate Director to lead the operations of two residential schemes in East London.

Hours: Monday to Friday, 8:30am-5.00pm

The Role

As the Estate Director, you will take full responsibility for both developments, including but not limited to:

• Delivering outstanding customer service to residents and visitors.
• Managing and supporting site-based staff.
• Overseeing planned and reactive maintenance, including contractor management.
• Ensuring communal areas are impeccably maintained and presented.
• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
• Coordinate planned maintenance, ensuring timely execution to required standards.
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
• Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
• Manage front-of-house services, including parcel and key handling.
• Ensure the on site staff are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.
• Arrange and follow up on reactive and planned maintenance.
• Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
• Coordinate and follow up on emergency repairs.

Experience

• Proven experience managing prestigious residential developments is essential.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience (essential).

Qualifications

• Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.

Skills

• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).