Building Manager - London, W11

Encore; Greater London; On-site; GBP 60,000 - 74,000; Full time

Job summary

Encore is seeking an experienced Building Manager for a prestigious residential development in London. You will oversee maintenance, manage contractors, and ensure communal areas are maintained to the highest standards, while delivering excellent resident service.

You will lead front-of-house operations, coordinate planned works, monitor safety, and contribute to budgets and communications with directors. A professional qualification in facilities management is preferred, with strong leadership

Qualifications

• Time management and prioritisation skills.
• Excellent communication, written and verbal.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Overseeing planned and reactive maintenance, including contractor management.
• Ensure communal areas are impeccably maintained and presented.
• Deliver outstanding customer service to residents and visitors.
• Overseeing projects and major works.
• Manage front-of-house services and handle parcels and keys.

Job description

We’re looking for an experienced Building Manager to oversee the smooth operation of a high end residential development based in London, ensuring a high-quality living environment for residents while maintaining the property to the highest standards.

• Location: London, W11
• Salary: £67,000
• Hours: Monday to Friday, 9am-5pm

The Role

As the Building Manager, you will take full responsibility for the development, including:

• Overseeing planned and reactive maintenance, including contractor management.
• Ensuring communal areas are impeccably maintained and presented.
• Delivering outstanding customer service to residents and visitors.
• Overseeing projects & major works

What You’ll Do

• Building Management
• Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety.
• Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols.
• Coordinate planned maintenance, ensuring timely execution to required standards.
• Manage stock levels for day-to-day items and facilitate meter readings for communal utilities.
• Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines.
• Monitor parking compliance and address related issues.
• Provide input for budgets, residents’ meetings, and communication with directors.
• Maintenance & Repairs
• Arrange and follow up on reactive and planned maintenance.
• Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks.
• Coordinate and follow up on emergency repairs.
• Resident Services
• Manage front-of-house services, including parcel and key handling.
• Ensure any on site staff or contractors are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.

What You’ll Bring

Experience

• Proven experience managing prestigious residential developments or similar environments such as hospitality or armed forces.
• Strong leadership skills, with experience mentoring and developing teams.
• Contractor management expertise, including assessing and approving works.
• Financial management experience (desirable).

Qualifications

• Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.

Skills

• Exceptional time management and task prioritisation.
• Outstanding communication skills, both written and verbal.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Behaviours

• Accountability: Take ownership and see tasks through to completion.
• Attention to Detail: Passionate about delivering excellence in every aspect.
• Commitment: Proud to make a difference and go above and beyond.
• Positivity: Embrace challenges with a can-do attitude.
• Curiosity: Continuously learn, question, and seek improvement.

Why Join Us?

This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.