Assistant Estate Manager

Abbatt Property Recruitment; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Annual salary reviews

Pension

Enhanced maternity/paternity

Well-being support

Social events

Training/investment

Bonus schemes

Job summary

Abbatt Property Recruitment is assisting a luxury residential development in Nine Elms, London, to recruit an experienced Assistant Estate Manager. The role focuses on supporting the Estate Director and leading the on-site team to deliver exceptional resident service.

You will oversee concierge operations, manage day-to-day activities, and drive continuous improvements to maintain the highest standards across the development.

Qualifications

• Experience leading customer-facing teams in luxury residential property, prime residential developments or high-end hospitality.
• Strong communication, organisational and stakeholder management skills.

Responsibilities

• Support the Estate Director with the day-to-day management and smooth running of the development.
• Lead, motivate and manage the on-site team, ensuring high levels of performance and service delivery.
• Own the resident experience, build relationships and manage queries and complaints effectively.
• Oversee concierge and front-of-house operations, ensuring consistently high service standards.
• Coordinate contractors, maintenance and general operational matters.
• Support with health and safety, compliance, budgets and estate administration.

Skills

Team leadership

Staff management

Customer service

Stakeholder management

Problem solving

Job description

Luxury Residential Development | Nine Elms/Vauxhall, London

+ extensive benefits including annual salary reviews, pension, enhanced maternity/paternity, well-being support, social events, training/investment, bonus schemes and more!

We are looking for an experienced Assistant Estate Manager to support the day-to-day running of a prestigious luxury residential development in Nine Elms, working closely with the Estate Director.

This is a hands-on, varied role for someone who enjoys leading from the front, managing an on-site team and ensuring residents receive an exceptional level of service. You'll play an important part in overseeing the resident experience, maintaining operational standards and supporting the Estate Director with the smooth running of the development.

We're looking for someone proactive, confident and solutions-focused, who can think independently, take initiative and bring fresh ideas to the role.

Key Responsibilities

• Support the Estate Director with the day-to-day management and smooth running of the development.
• Lead, motivate and manage the on-site team, ensuring high levels of performance and service delivery.
• Take ownership of the resident experience, building strong relationships and managing queries and complaints effectively.
• Oversee concierge and front-of-house operations, ensuring consistently high service standards.
• Coordinate contractors, maintenance requirements and general operational matters.
• Support with health and safety, compliance, budgets and general estate administration.
• Identify opportunities to improve services, resolve challenges and enhance the overall resident experience.
• Previous management or supervisory experience within luxury residential property, prime residential developments or high-end hospitality.
• Proven experience leading customer-facing teams and delivering exceptional service standards.
• A proactive problem-solver with the confidence to use initiative, make decisions and take ownership.
• Strong communication, organisational and stakeholder management skills, with the ability to work under pressure.
• A hands-on approach, with the ability to support senior management while confidently managing day-to-day responsibilities.