Estate Manager

Thomas Webb Recruitment; Greater London; On-site; GBP 46,000; Full time

Job summary

A leading recruitment consultancy is seeking an experienced Estate Manager to oversee a luxury residential property in Canary Wharf, London. The role involves managing around 400 apartments and ensuring high standards of service and compliance. Candidates should possess strong leadership skills, operational oversight, and a customer service focus. Relevant experience in the residential leasehold sector is essential, along with qualifications such as IWFM or NEBOSH. The position is full-time and permanent, with a salary of £46k.

Qualifications

• Proven experience as an Estate Manager in residential leasehold sector.
• Experience in high-end, high-rise residential properties preferred.
• Ability to manage multiple tasks effectively.

Responsibilities

• Oversee operations and maintenance of a high-end residential property.
• Supervise and support Concierge team, ensuring compliance with SOPs.
• Perform routine inspections and liaise with cleaning and maintenance teams.
• Maintain leaseholder and resident records up to date.
• Attend senior management meetings and prepare reports.

Skills

Leadership skills

Communication skills

Organizational abilities

Problem-solving

Customer service focus

Knowledge of safety regulations

Education

IWFM qualifications

NEBOSH certification

IOSH membership

Job description

Role:

Estate Manager High-End Residential Property

Location & Job Type:

Canary Wharf, London
Full-Time, Permanent
Monday to Friday 45 hours per week

Salary:

£46k

About Us:

Thomas Webb is a leading recruitment consultancy dedicated to connecting exceptional talent with prestigious clients. We are currently seeking an experienced Estate Manager on behalf of our client, a high-end Residential High Rise property located in the heart of the financial district of London, Canary Wharf.

Role Overview:

The Estate Manager will be responsible for overseeing the day-to-day operations, maintenance, and safety of a luxury residential property of circa 400 apartments. The development offers residents the exclusive use of a pool, spa, gym, and private club facility. This role requires a proactive individual with a keen eye for detail, ensuring that the property meets the highest standards of service and compliance.

Key Responsibilities:

1. Team Supervision & Training
   Supervise and support the Concierge team; provide desk cover when needed.
   Conduct continuous training and ensure team compliance with company SOPs.
   Read daily front desk diary and provide updates to Estate Manager.
2. Resident & Visitor Services
   Maintain a well-organised parcel room and manage package tracking.
   Assist with apartment access coordination (e.g., servicing schedules).
   Monitor and manage key handling and resident access systems (fobs, transmitters).
3. Operational Oversight
   Perform routine inspections; log and maintenance, cleaning, and H&S issues.
   Liaise with the Cleaning Supervisor to uphold cleanliness standards.
   Oversee car park operations and liaise with parking patrol services.
4. Administration & Compliance
   Keep leaseholder and resident records up to date.
   Monitor and action Concierge emails promptly.
   Review, archive, and manage operational log sheets and files.
   Ensure office supplies and communal area essentials (e.g., light bulbs) are stocked.
5. Communication & Reporting
   Attend senior management meetings and prepare reports as required.
   Be available out of hours if necessary.
   Investigate and resolve package-related issues; communicate progress to Estate Manager.

Person Specification:

• Strong leadership and communication skills
• Detail-oriented with excellent organisational abilities
• Proactive problem-solver with customer service focus
• Reliable and flexible, including availability for out-of-hours support
• Proven experience in an Estate Manager role within the residential leasehold sector
• Preferably experience within high-end, Highrise residential properties, but not essential
• Good knowledge of building systems, maintenance procedures, and safety regulations.
• Excellent organizational and leadership skills, with the ability to manage multiple tasks effectively.
• Exceptional communication and interpersonal skills, with a focus on customer service.
• IWFM, TPI, NEBOSH, IOSH qualifications and memberships highly desirable

Application Process:

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and suitability for the role. Please apply through the Thomas Webb recruitment portal or contact us directly for more information.