Estate & Community Warden — Tenant Support (Flexible Hours)

Freshlystaged; Norwich; Hybrid; GBP 25,000 - 33,000; Full time

Job summary

Clarion Housing Group is recruiting a Community Warden in Norwich on a permanent basis. The role covers local areas, providing a responsive service to tenants and maintaining estates to a high standard.

You will support the Neighbourhood Teams, respond to urgent situations and report repair needs. The post requires excellent customer service, strong communication, and the ability to work independently with a full UK driving licence.

Qualifications

• Experience of customer service in a Housing environment and excellent communication skills.
• Ability to plan own workload and manage multiple tasks.
• Proven negotiation and conflict resolution skills.
• Good IT skills and proficiency with common software.
• Must hold a full UK Driving Licence.

Responsibilities

• Provide a local responsive service to tenants; estates to be kept clean and well maintained.
• Support Estates, Repairs and Neighbourhood Teams; respond to urgent situations and report repairs.
• Carry out regular inspections; liaise with contractors, residents and teams.

Skills

Customer service

Communication skills

Workload planning

Negotiation

Conflict resolution

IT skills

Full UK Driving Licence

Job description

Clarion Housing Group is recruiting a Community Warden in Norwich on a permanent basis. The role covers local areas, providing a responsive service to tenants and maintaining estates to a high standard.

You will support the Neighbourhood Teams, respond to urgent situations and report repair needs. The post requires excellent customer service, strong communication, and the ability to work independently with a full UK driving licence.