Office Administrator

ESS Employment Ltd; Stonehouse; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

20 days holiday per year increasing to

Birthday holiday

Free parking

BUPA-health/dental cover

Pension scheme

Job summary

ESS Employment Ltd is recruiting an Office Administrator in Stonehouse to join a small, friendly team. The role involves coordinating daily office tasks, handling calls and emails, and supporting Sales, Accounts and Warehouse Operations to ensure accurate, timely administration.

The successful candidate will have strong organisational skills, be comfortable with Microsoft Office, and able to manage multiple tasks in a busy office environment.

Qualifications

• Organised and methodical approach to tasks.
• Friendly, approachable and professional in interactions.
• Confident speaking to customers and suppliers.
• Accurate and attentive to detail.
• Comfortable using computers and Microsoft Office.

Responsibilities

• General office administration and organisation.
• Answering telephone calls and dealing with emails professionally.
• Providing administrative support to Sales and Accounts teams.
• Processing and maintaining accurate records and documentation.
• Assisting with customer enquiries and providing excellent customer service.
• Entering and maintaining information on Company systems.
• Assisting with quotations, orders and general sales administration.
• Liaising with customers, suppliers and colleagues.
• Supporting the processing of invoices and other financial administration.

Skills

Organised

Customer service

Microsoft Office

Telephone etiquette

Multitasking

Tools

ERP/CRM system

Job description

Office Administrator

Company: ESS Employment Ltd

Salary: from £28,500 a year

Hours: Full-time

Location: Stonehouse

Working pattern: On-site

Job type: Permanent

Posting date: 29 Oct 2026

Closing date: 15 Nov 2026

Our client is an established specialist importing, distribution and drop-shipping business supplying control, security and safety products to customers throughout the UK and We are a small, friendly and professional team where people make a real difference. We are assisting our client with recruiting an Office Administrator to join our team and provide efficient administrative and customer support across our client’s business.

About the Role

This is a varied and important position for someone who enjoys being organised, working with people and making sure things get done accurately and on time.

Working closely with colleagues across Sales, Accounts and Warehouse Operations, you will provide day-to-day administrative support and help ensure the smooth running of the office.

Your Main Responsibilities

• General office administration and organisation.
• Answering telephone calls and dealing with emails professionally.
• Providing administrative support to the Sales and Accounts teams.
• Processing and maintaining accurate records and documentation.
• Assisting with customer enquiries and providing excellent customer service.
• Entering and maintaining information on Company systems.
• Assisting with quotations, orders and general sales administration.
• Liaising with customers, suppliers and colleagues.
• Supporting the processing of invoices, purchase orders and other financial administration.
• Maintaining electronic and paper filing systems.
• Assisting with returns, deliveries and general customer administration.
• Preparing reports and information when required.
• Providing holiday and absence cover for colleagues.
• Supporting the Company with its ISO 9001:2015 Quality Management System.
• Carrying out other reasonable administrative duties as required.

Requirements

• Organised and methodical.
• Friendly, approachable and professional.
• Confident speaking to customers and suppliers.
• Accurate and attentive to detail.
• Comfortable using computers and Microsoft Office.
• Able to manage several tasks and priorities.
• Reliable and able to work independently.
• A good team player who is willing to help colleagues.
• Positive and practical in their approach to work.
• Interested in developing their skills and taking responsibility.
• Previous experience in an office administration, customer service, sales administration or similar role would be an advantage.
• Experience of working within a small business, distribution environment or using an ERP/CRM system would also be beneficial, but full training will be provided to the right candidate.

Benefits Our Client Offers

• Competitive salary based on experience.
• Permanent position within an established UK business.
• Friendly and supportive working environment.
• Varied role with opportunities to develop.
• Training and ongoing development.
• Opportunity to become an important member of a small and successful team.
• Enrolment in a company pension scheme
• 20 days holiday per year increasing by one day per full completed year up to 25 days maximum.
• Birthday holiday
• BUPA-health/dental cover
• Free parking
• Bright HR / EAP

Why Join Our Client?

Our client believes that their people are central to our success.

Because they are a relatively small business, your contribution will be noticed and valued. You will have the opportunity to work across different areas of the business, develop your knowledge and take ownership of your

ESS EMPLOYMENT LTD work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional, and friendly approach to recruitment.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Essential requirements

Office experienceOrder processingCustomer service