Operations Coordinator

Confidential; Sandwell; On-site; GBP 22,000 - 32,000; Full time

Job summary

Confidential is seeking a highly organised Operations Coordinator to support daily business activities, including sales administration, stock control, export documentation, and logistics management. You will manage ERP tasks and ensure accurate order processing while maintaining high service levels.

You will collaborate with internal teams, suppliers, warehouses, freight providers, and customers to optimise operations, track inventory, and implement process improvements.

Qualifications

• Experience in an Operations Coordinator, Sales Administrator, Logistics or Supply Chain roles.
• Strong stock control and inventory management knowledge.
• Experience with ERP order processing and inventory management.
• Knowledge of export documentation and international shipping procedures.
• Excellent administrative and organisational skills.
• Proficient in Microsoft Excel for reporting and data analysis.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.

Responsibilities

• Coordinate daily operational activities to ensure efficient order processing and fulfilment.
• Process customer orders accurately and efficiently through ERP systems.
• Generate quotations, sales orders, invoices, credit notes, and other customer documentation.
• Monitor stock levels and maintain accurate inventory records within ERP systems.
• Track inventory movements, stock adjustments, and replenishment requirements.
• Liaise with warehouse teams to investigate stock discrepancies and implement corrective actions.
• Produce stock reports and forecasts to support planning and procurement activities.
• Monitor product shelf life and minimise risks associated with aged or obsolete stock.
• Support ERP system improvements, testing, and implementation projects.
• Prepare export documentation including commercial invoices, packing lists, certificates, and customs paperwork.
• Ensure compliance with export regulations, customs requirements, and international trading standards.
• Coordinate domestic and international shipments with freight forwarders, hauliers, and logistics partners.
• Track shipments and provide customers with delivery updates.
• Work closely with warehouse teams to ensure accurate and timely dispatch of goods.
• Deliver exceptional customer service by handling enquiries, complaints, and order-related issues.
• Build strong relationships with customers, suppliers, logistics providers, and internal stakeholders.
• Support with reporting and process improvements.

Skills

Stock control

ERP systems

Export documentation

Customer service

Microsoft Excel

Organisational skills

Stakeholder management

Multi-priority management

Tools

ERP software

Job description

We are seeking a highly organised and proactive Operations Coordinator to support the day-to-day operational activities of the business. The role will be responsible for coordinating sales administration, stock control, export documentation, logistics management, ERP system administration, and customer service activities to ensure smooth and efficient business operations. The successful candidate will work closely with internal departments, suppliers, warehouses, freight providers, and customers to maintain high service levels and operational excellence.

Key Responsibilities

• Coordinate daily operational activities to ensure efficient order processing and fulfilment.
• Process customer orders accurately and efficiently through ERP systems.
• Generate quotations, sales orders, invoices, credit notes, and other customer documentation.
• Monitor stock levels and maintain accurate inventory records within ERP systems.
• Track inventory movements, stock adjustments, and replenishment requirements.
• Liaise with warehouse teams to investigate stock discrepancies and implement corrective actions.
• Produce stock reports and forecasts to support planning and procurement activities.
• Monitor product shelf life and minimise risks associated with aged or obsolete stock.
• Support ERP system improvements, testing, and implementation projects.
• Prepare export documentation including commercial invoices, packing lists, certificates, and customs paperwork.
• Ensure compliance with export regulations, customs requirements, and international trading standards.
• Coordinate domestic and international shipments with freight forwarders, hauliers, and logistics partners.
• Track shipments and provide customers with delivery updates.
• Work closely with warehouse teams to ensure accurate and timely dispatch of goods.
• Deliver exceptional customer service by handling enquiries, complaints, and order-related issues.
• Build strong relationships with customers, suppliers, logistics providers, and internal stakeholders.
• Support with reporting and process improvements.

Key Skills

• Previous experience in an Operations Coordinator, Sales Administrator, Customer Service, Logistics, Export, or Supply Chain role.
• Strong knowledge of stock control and inventory management processes.
• Experience using ERP systems for order processing and inventory management.
• Knowledge of export documentation and international shipping procedures.
• Excellent administrative and organisational skills.
• Strong Microsoft Excel skills, including reporting and data analysis.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.

If you have a background in international operations, stock control, ERP systems, sales support, export or logistics coordination this could be the role for you.