ERP IT Service Delivery Manager

Greencore Group Lts; Chesterfield; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an ERP IT Service Delivery Manager, where you'll lead digital transformation initiatives and shape IT service delivery to meet business needs. This role offers a unique opportunity to make a significant impact in a dynamic environment focused on innovation and operational excellence. With a commitment to diversity, equity, and inclusion, you will drive service improvement initiatives and support professional development while staying current with industry trends. If you're passionate about technology and leadership, this position is perfect for you.

Benefits

Competitive salary and benefits

Up to 8% pension match

Life insurance up to 4x salary

PMI Cover

Company share scheme

Employee discount platform

Wellbeing Centre access

Qualifications

• Experience in Service Delivery management or similar roles.
• Strong knowledge of ITIL principles, including Change & Problem management.

Responsibilities

• Overseeing end-to-end IT service delivery.
• Implementing service improvement initiatives and managing supplier relationships.

Skills

Service Delivery Management

ITIL Principles

Communication Skills

ERP Solutions

Leadership Skills

Project Management

Data-driven Decision Making

Diversity, Equity, and Inclusion (DEI)

Job description

ERP IT Service Delivery Manager (027664) Chesterfield, England

Why Greencore?

We’re a leading manufacturer of convenience food in the UK, dedicated to making everyday taste better!

We are a vibrant, fast-paced food manufacturer employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots nationwide. Our products range from sandwiches, soups, and sushi to cooking sauces, pickles, and ready meals, with FY24 revenues of £1.8bn.

Our extensive direct-to-store (DTS) distribution network, comprising 17 depots, enables over 10,500 daily deliveries of chilled and frozen products, including third-party goods.

Why we embarked on Making Business Easier?

Our processes have become increasingly complex, raising risks and costs while limiting agility. Customer and market expectations are also rising. The Making Business Easier (MBE) Programme is key to our commercial and operational excellence, helping us manage costs effectively.

The MBE Programme aims to streamline core processes, improve access to quality business data, and invest in technology to support these improvements.

Why is this exciting for your career as the ERP Service Delivery Manager?

This programme offers a unique opportunity for technology colleagues to lead enterprise-wide digital transformation, solving large-scale problems and making a group-wide impact in a FTSE 250 company.

What will you be doing as the ERP Service Delivery Manager?

This is a new role at Greencore, offering flexibility to shape it according to your expertise. You will lead the delivery of IT services aligned with business needs and organizational standards.

Key responsibilities include:

• Overseeing end-to-end IT service delivery
• Implementing service improvement initiatives
• Managing supplier relationships
• Developing and analyzing service metrics
• Communicating with stakeholders
• Supporting team professional development
• Promoting diversity, equity, and inclusion
• Staying current with industry trends

What we’re looking for:

• Experience in Service Delivery management or similar roles
• Strong knowledge of ITIL principles, including Change & Problem management
• Excellent communication skills
• Experience with multiple ERP solutions
• Leadership and project management skills
• Data-driven decision-making abilities
• Commitment to DEI principles

What you'll get in return:

• Competitive salary and benefits
• Holidays
• Up to 8% pension match
• Life insurance up to 4x salary
• PMI Cover
• Company share scheme
• Greencore Qualifications
• Employee discount platform
• Wellbeing Centre access

Throughout your time at Greencore, you will receive on-the-job training and development to support your career growth.