ERP Business Analyst

Hydro International; Clevedon; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Growth opportunities

Competitive salary

Comprehensive benefits

Pension contributions

Global organization progression

Safety‑first mindset

Job summary

Hydro International, a CRH Company, is driving a major ERP transformation centred on Microsoft Dynamics 365 Business Central and Customer Engagement. The ERP Business Analyst will translate complex business requirements into structured, actionable outputs that drive decisions and simplify processes.

You will work across Finance, Procurement, Projects, Inventory, Warehousing, Services and Operations, delivering traceable requirements, UAT and end-to-end testing while partnering with executives

Qualifications

• Proven experience delivering business analysis on at least one full lifecycle Microsoft Dynamics 365 Business Central implementation.

Responsibilities

• Capturing, analysing and managing business requirements throughout the project lifecycle
• Creating and maintaining requirements traceability, process catalogues and future-state documentation
• Translating business requirements into clear user stories, acceptance criteria and business rules
• Supporting fit‑to‑standard workshops and helping drive process harmonisation across the business
• Challenging unnecessary complexity and promoting best‑practice use of Dynamics 365 capabilities
• Defining and supporting end‑to‑end testing, UAT and business acceptance processes
• Driving decision traceability and ensuring governance standards are maintained
• Supporting change readiness, deployment activities and the transition into business‑as‑usual operations

Skills

Business Analysis & Requirements Mgmt

Microsoft Dynamics 365 BC

Process Mapping & Process Improvement

User Acceptance Testing (UAT)

Requirements Traceability

Stakeholder Management

Change & Business Readiness

ERP Transformation

Workshop Facilitation

Governance & Documentation

Job description

What You'll Be Doing

• Capturing, analysing and managing business requirements throughout the project lifecycle
• Creating and maintaining requirements traceability, process catalogues and future‑state documentation
• Translating business requirements into clear user stories, acceptance criteria and business rules
• Supporting fit‑to‑standard workshops and helping drive process harmonisation across the business
• Challenging unnecessary complexity and promoting best‑practice use of Dynamics 365 capabilities
• Defining and supporting end‑to‑end testing, UAT and business acceptance processes
• Driving decision traceability and ensuring governance standards are maintained
• Supporting change readiness, deployment activities and the transition into business‑as‑usual operations

What Makes This Role Different?

This is not a traditional BA role focused on endless documentation. You'll be at the heart of a major transformation programme, helping shape how the business operates in the future. Your focus will be on delivering practical outputs that drive decisions, improve processes, reduce complexity and ensure successful adoption of a modern ERP platform.

Are you an experienced ERP Business Analyst?

Do you thrive on turning complex business requirements into structured, traceable, and successful outcomes? At Hydro International, we're delivering the ambitious OneHydro Systems Project—a business-wide transformation programme centred on Microsoft Dynamics 365 Business Central, enhanced by Dynamics 365 Customer Engagement and integrations with critical business applications.

• Proven experience delivering business analysis on at least one full lifecycle Microsoft Dynamics 365 Business Central implementation
• Demonstrable ERP transformation experience across discovery, design, build, testing, deployment and BAU transition
• Expertise in requirements management, process mapping, traceability and governance
• Experience producing high‑quality user stories, acceptance criteria, process maps, test artefacts and operating procedures
• Knowledge across ERP functional areas such as Finance, Procurement, Projects, Inventory, Warehousing, Service or Operations
• Excellent stakeholder management skills, with the ability to engage effectively from executive leadership through to operational SMEs
• Experience working alongside implementation partners, Solution Architects and Functional Consultants

Bonus Points

• If you have experience with Dynamics 365 Customer Engagement, Sales, Customer Service or Field Service.
• Salesforce or other CRM platform implementation experience.
• Experience in project‑based, engineering, infrastructure, manufacturing or service‑led organisations.
• BCS, IIBA or equivalent Business Analysis qualifications.
• Experience with BPMN, Visio or other process modelling tools.

Key Skills

• Business Analysis & Requirements Management
• Microsoft Dynamics 365 Business Central
• Process Mapping & Process Improvement
• User Acceptance Testing (UAT)
• Requirements Traceability
• Stakeholder Management
• Change & Business Readiness
• ERP Transformation
• Workshop Facilitation
• Governance & Documentation

About Hydro International

Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services and integrated solutions to reduce flood risk, improve water treatment and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety‑first mindset.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits

• A culture that values opportunity for growth, development, and internal promotion
• Highly competitive salary package
• Comprehensive secondary benefits
• Significant contribution to your pension plan
• Excellent opportunities to develop and progress with a global organization
• Connect your future to CRH