ER Advisor - - Senior Associate - 12 months Secondment/FTC - Birmingham

Ernst & Young Advisory Services Sdn Bhd; Birmingham; On-site; GBP 32,000 - 46,000; Full time

Job summary

EY is seeking an ER Advisor to join the Birmingham HR team on a 12-month fixed-term contract. You will provide high-quality employee relations guidance to managers on absence, disciplinary and performance matters, ensuring cases are managed in line with employment law and EY policy.

You will work with the Talent Shared Services group to maintain timely case progress and client satisfaction. The role requires strong HR experience, knowledge of employment law, and the ability to manage a

Qualifications

• At least two years’ professional HR experience, ideally in a large corporate organisation.
• Strong knowledge of employment law and HR processes.
• Experience in employee relations case management.
• Ability to manage a large caseload and meet SLAs.
• Experience and ability to manage customer relationships in a service delivery environment.

Responsibilities

• Provide high-quality advice on HR queries, including performance, absence and grievance management.
• Manage and prioritise a caseload in line with SLAs and EY policies.
• Escalate complex queries to the HR Manager and determine an appropriate course of action while maintaining service levels.
• Record case updates in HR systems and track cases through to closure and client resolution.
• Build trusted relationships with the business and work closely with the wider Employee Relations team.
• Stay up to date with process changes to ensure advice remains accurate and appropriate.
• Contribute to wider HR projects and initiatives as required.

Skills

Employee relations

Employment law

Case management

Coaching managers

Stakeholder management

Education

CIPD qualification

Tools

HR systems

Job description

ER Advisor - - Senior Associate - 12 months Secondment/FTC - Birmingham

Location: Birmingham

Other locations: Primary Location Only

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Reporting to: HR Manager

Location: Birmingham

Talent Shared Services (TSS) at EY provides effective and efficient support for Talent’s strategic and operational priorities. We use our global strength , scale and technology to deliver HR-related processes , projects and services that help EY respond to the changing needs of our Talent organisation. TSS offers key services to EY’s Talent teams (global, area, region and country) within the business and delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers.

The opportunity

We are looking for an ER Advisor to join our HR team in Birmingham. In this role, you will provide high-quality Employee Relations advice and guidance to managers on a wide range of matters, including absence, disciplinary, grievance, performance management and safeguarding. You will play an important part in ensuring cases are managed consistently, professionally and in line with employment legislation, EY policy and best practice.

Key responsibilities

• Provide high - quality advice and guidance on a wide range of HR queries , including performance, absence and grievance management, conduct issues, disability adjustments and safeguarding matters.
• Apply sound judgement when managing employee relations matters , such as poor performance and absence management , ensuring decisions are aligned with employment legislation and EY policies .
• Actively manage and prioritise a caseload in a timely manner , in line with best practice, EY policy and agreed service level agreements.
• Escalate complex queries to the HR Manager , agreeing an appropriate course of action while maintaining excellent standards of customer service .
• Take ownership of your personal development and maintain continuous professional development to ensure advice reflects current employment law principles , EY policy and established practice .
• Ensure compliance with data protection requirements at all times .
• Record case updates in relevant HR systems accurately and promptly, tracking cases through to closure and client resolution .
• Build trusted relationships with the business and work closely with the wider Employee Relations team .
• Stay up to date with process changes to ensure advice remains consistent , accurate and appropriate.
• Contribute to wider HR projects and initiatives as required.

Skills and experience

We are seeking candidates with at least two years’ professional HR experience, ideally gained within a large corporate organisation. You will have strong knowledge of employment law and HR processes, together with essential experience in employee relations case management. You will be able to demonstrate sound business knowledge, initiative and a proactive approach to supporting managers and resolving cases effectively.

To be successful in this role, you will also bring:

• Previous experience in a service delivery environment, including managing customer relationships in a front-line role and providing advice by video calls.
• Excellent interpersonal and customer liaison skills, with the ability to establish and maintain strong client relationships.
• A proven track record of coaching and advising managers to ensure employee relations cases are managed consistently and risk is mitigated.
• Experience and ability to manage a large case load whilst continuing to meeting SLAs
• Knowledge of operational HR systems.
• CIPD qualification, or working towards one, would be preferable.

What we are looking for

We are looking for a driven , high - energy individual with excellent employee relations case management skills. You will be a true team player who takes ownership of personal development and is willing to flexibly support colleagues in response to changing work volumes . If you are confident advising managers, managing sensitive cases and building strong working relationships, this role could be a great fit for you.

What working at EY offers

We offer a competitive remuneration package where you will be rewarded for your individual and team performance. Our comprehensive benefits package includes support for flexible working and career development . Through our benefits platform , you can select benefits that suit your needs, covering holidays, health and wellbeing , insurance, savings and a wide range of discounts, offers and promotions. You will also benefit from:

• Support, coaching and feedback from engaging colleagues.
• Opportunities to develop new skills and progress your career

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while supporting you to build your career without sacrificing your personal priorities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.