ER Advisor

Ernst & Young; Birmingham; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Flexible working

Benefits platform

Job summary

Ernst & Young in Birmingham is seeking an ER Advisor to provide high-quality Employee Relations advice to managers on absence, disciplinary, grievance, performance and safeguarding matters, ensuring cases are handled in line with employment law and EY policy.

You will manage a busy caseload, escalate complex issues, build strong client relationships, maintain data protection, and contribute to HR projects within Talent Shared Services.

Qualifications

• A degree-level qualification or equivalent experience.
• CIPD qualification (preferred).
• Experience in employee relations or HR advisory is expected.

Responsibilities

• Provide high-quality Employee Relations advice to managers on absence, disciplinary, grievance, performance management and safeguarding.
• Manage a large caseload in line with SLAs and EY policy, escalating as needed.
• Escalate complex queries to the HR Manager while maintaining excellent service.
• Record case updates in HR systems and track cases to closure.
• Build trusted relationships with the business and collaborate with EY Talent Shared Services.
• Stay up-to-date with employment law changes and contribute to wider HR projects.

Skills

Interpersonal skills

Customer liaison

Coaching managers

Case load management

HR systems knowledge

Education

Degree-level qualification or equivalent

CIPD qualification (preferred)

Tools

HR systems

Job description

We are looking for an ER Advisor to join our HR team in Birmingham. In this role, you will provide high-quality Employee Relations advice and guidance to managers on a wide range of matters, including absence, disciplinary, grievance, performance management and safeguarding. You will play an important part in ensuring cases are managed consistently, professionally and in line with employment legislation, EY policy and best practice.

• Provide high-quality advice and guidance on a wide range of HR queries, including performance, absence and grievance management, conduct issues, disability adjustments and safeguarding matters.
• Apply sound judgement when managing employee relations matters, such as poor performance and absence management, ensuring decisions are aligned with employment legislation and EY policies.
• Actively manage and prioritise a caseload in a timely manner, in line with best practice, EY policy and agreed service level agreements.
• Escalate complex queries to the HR Manager, agreeing an appropriate course of action while maintaining excellent standards of customer service.
• Take ownership of your personal development and maintain continuous professional development to ensure advice reflects current employment law principles, EY policy and established practice.
• Ensure compliance with data protection requirements at all times.
• Record case updates in relevant HR systems accurately and promptly, tracking cases through to closure and client resolution.
• Build trusted relationships with the business and work closely with the wider Employee Relations team.
• Stay up to date with process changes to ensure advice remains consistent, accurate and appropriate.
• Contribute to wider HR projects and initiatives as required.

To be successful in this role, you will also bring:

• Previous experience in a service delivery environment, including managing customer relationships in a front-line role and providing advice by video calls.
• Excellent interpersonal and customer liaison skills, with the ability to establish and maintain strong client relationships.
• A proven track record of coaching and advising managers to ensure employee relations cases are managed consistently and risk is mitigated.
• Experience and ability to manage a large case load whilst continuing to meeting SLAs
• Knowledge of operational HR systems.
• A degree-level qualification or equivalent experience.
• CIPD qualification, or working towards one, would be preferable.

What we are looking for

We are looking for a driven, high-energy individual with excellent employee relations case management skills. You will be a true team player who takes ownership of personal development and is willing to flexibly support colleagues in response to changing work volumes. If you are confident advising managers, managing sensitive cases and building strong working relationships, this role could be a great fit for you.

Talent Shared Services (TSS) at EY provides effective and efficient support for Talent's strategic and operational priorities. We use our global strength, scale and technology to deliver HR-related processes, projects and services that help EY respond to the changing needs of our Talent organisation. TSS offers key services to EY's Talent teams (global, area, region and country) within the business and delivers seamless and consistent HR operational services to the organization through a globally efficient network of Regional and Global Delivery Services centers., EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service while supporting you to build your career without sacrificing your personal priorities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

We offer a competitive remuneration package where you will be rewarded for your individual and team performance. Our comprehensive benefits package includes support for flexible working and career development. Through our benefits platform , you can select benefits that suit your needs, covering holidays, health and wellbeing, insurance, savings and a wide range of discounts, offers and promotions. You will also benefit from:

• Support, coaching and feedback from engaging colleagues.
• Opportunities to develop new skills and progress your career