ER Advisor

Akari Care Limited; Leeds; On-site; GBP 33,000 - 40,000; Full time

Job summary

Akari Care Limited is recruiting an ER advisor to join our Operations Team in Leeds, providing expert advice on complex casework and ensuring timely, compliant resolutions across employee relations matters.

You will manage a caseload, build relationships with campus and regional teams, and support managers on employment procedures while travelling within the Northeast and nationwide as needed. The role requires CIPD Level 3 and strong MS Office skills.

Qualifications

• CIPD level 3 qualification or above.
• Excellent written and verbal communication.
• Attention to detail and accuracy.
• Strong confidentiality and discretion.
• Ability to work independently and in a team.

Responsibilities

• Provide ER advice and guidance to managers across casework.
• Manage a portfolio of ER caseloads.
• Develop relationships with colleagues across the business.
• Ensure compliance with UK employment law.
• Reduce sickness absence via case management.
• Lead investigations and prepare reports.
• Travel across the Northeast with some national travel as required.
• Support ER projects and KPI reporting.

Skills

Communication skills

MS Word

MS Excel

Initiative

Confidentiality

Education

CIPD Level 3

Tools

Microsoft Word

Microsoft Excel

Job description

We are recruiting a ER advisor to work with our Operations Team helping to provide expert advice and guidance on complex, fast-paced casework, ensuring timely and compliant resolutions across a range of Employee Relation matters.

Salary: £36,775 per annum

Car Allowance: £4,000 per annum

Location: Leeds based - regular travel required to dedicated advisory patch

Core role responsibilities will include the following

• Be the main point of contact for providing ER advice and guidance whilst managing a portfolio of caseloads.
• Develop and maintain relationships with Colleagues across the business including Leeds Support Centre, Home Managers and Regional Management teams.
• Ensure the provision of advice to all managers regarding all aspects of employment procedures, resulting in both a commercial and pragmatic approach to employee relations.
• Through active management of cases, support the reduction of sickness absence throughout the company (including short-term & long-term sickness)
• Support with Company key performance indicators which relate to case work, including sickness absence, grievances, and investigations.
• Manage referrals to regulatory bodies, escalating cases and/or seeking guidance when required.
• Produce, collate, and analyse reports monthly to spot trends and reduce future workplace risks
• Support and coach Home Managers to confidently manage day-to-day people issues
• Support and coach Home Managers to confidently lead investigations and prepare investigation reports
• Ensure compliance with UK employment law
• Support with ER projects and initiatives when required
• Willingness to travel, predominantly across the Northeast, with occasional national travel as required.

The successful candidate

• Holds a CIPD level 3 qualification or above
• Can communicate effectively both verbally and in writing, to differing audiences
• Can prepare accurate written correspondence, with a focus on attention to detail
• Have a can-do attitude and the ability to exercise initiative
• Possess advanced Microsoft Word, Excel skills – with a high degree of accuracy and speed required in all tasks
• Be able to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives
• Demonstrate high level of confidentiality
• Be able to work effectively alone and as part of a team

We are especially keen to hear from individuals who can demonstrate

• Expert advice and guidance on complex, fast-paced ER casework, ensuring timely and compliant resolutions across a range of Employee Relation matters.
• Interpret and advise on ER policies and procedures, supporting managers to apply them consistently and effectively in line with best practice and employment law.
• Manage a varied caseload including disciplinaries, grievances, absence management, and performance issues within a dynamic care environment.
• Willingness to travel, predominantly across the Northeast, with occasional national travel as required.
• Previous experience within a care setting, experience is advantageous but not essential.

Our Values

At Akari Care, our values are at the heart of everything we do. We recognise colleagues who consistently demonstrate our commitment to being:

Personalised - treating every individual as unique and tailoring our approach accordingly.

Kind - showing compassion, empathy, and respect in all interactions.

Caring - Creating a warm and inclusive environment in which our residents and staff have a sense of security and belonging.

Trusted - acting with integrity, professionalism, and accountability.

Community - working together to create supportive environments for residents, Colleagues, and the communities we serve.

We believe that by recognising and celebrating these values, we create a positive workplace culture for all our Colleagues.

Akari Care is proudly working towards achieving Veteran Friendly Framework status, demonstrating our commitment to supporting those who have served. We warmly welcome applications from members of the Armed Forces community and value the skills, experience, and dedication that they bring to our teams.