HR Advisor

HC-One; West Midlands; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Award-winning learning and development

GP online for you and your children 16

Colleague discounts

Employee Assistance Programme

Job summary

HC-One is seeking an HR Advisor to provide high-quality HR support and guidance on employee relations to line managers, ensuring timely resolution and policy adherence.

The role covers ER case management, training managers on HR procedures, and supporting strategic HR projects across the employee lifecycle, with travel to care homes in the West Midlands. CIPD-qualified candidates with GDPR knowledge are encouraged to apply.

Qualifications

• CIPD Level 3 qualification or equivalent experience.
• At least 2 years' experience managing high-volume ER cases.
• Sound knowledge of GDPR.
• Excellent verbal and written communication and interpersonal skills.
• Ability to analyse management information to drive decisions.

Responsibilities

• Provide high quality HR advice and guidance to facilitate early resolution of ER issues.
• Manage ER cases to closure and coach line managers through investigations and hearings.
• Escalate complex cases to Senior HR Advisor/HR Manager for continuity of support.
• Ensure timely advice within SLA and appropriate escalation when needed.
• Identify themes and trends from case work and reports to management.
• Deliver HR policy and procedure training to line managers.
• Support strategic HR projects across the employee lifecycle.
• Share HR knowledge within the team to promote consistency.
• Maintain accurate records and ensure proper documentation storage.

Skills

CIPD Level 3

ER case management

GDPR knowledge

Communication skills

Advisory能力

Education

CIPD Level 3 or equivalent

Job description

About The Role

As HR Advisor, you will provide high quality HR support, guidance and advice to line managers on all ER related matters and train line managers in the application of HR related policies, procedures and processes.

Your Main Responsibilities Will Include

• Provide high quality HR advice and guidance to facilitate the early resolution of employee relations (ER) issues, ensuring risks associated with the case are effectively managed.
• Actively manage to closure, ER cases such as conduct, performance management, grievance/whistleblowing, absence management and any other complex cases, ensuring coaching of the line managers /investigating officer/hearing officers from initial contact to completion
• Escalate complex ER case management to the Senior HR Advisor and/or HR Manager who will then provide continuity of support
• Ensure that all advice is provided in a timely manner and within SLA and by the appropriate person
• Identify and report themes and trends to the Senior HR Advisor and/or HR Manager that emerge from case work and queries
• Provide HR Policy and Procedure training to line managers
• Support on strategic HR projects across the employee lifecycle, in a variety of HR disciplines
• Share HR knowledge and learnings within immediate team as well as the wider HR team to ensure consistency of approach and growth opportunities
• Ensure that a high level of customer service is provided at all times with the colleague experience at the forefront of all interactions
• Maintain accurate and timely records and ensure all HR cases and queries are logged appropriately and documentation stored in central folders
• Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation
• Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, legislation changes, changes to regulatory body guidance and best practice, as well as sharing/using experiences to learn and improve
• Ensure that all personal and departmental deadlines are met
• Promote a professional image of the Company at all times

This role can be based from our head office in Darlington or a local care home to candidates address. There is travel required to care homes in the west midlands for this role.

About You

Qualified to CIPD Level 3 (or with a minimum of 3 years' experience in a HR role managing a high volume of ER cases and committed to complete CIPD qualification) you have a minimum of 2 years' experience of managing a high volume of ER cases to an appropriate conclusion, of dealing with matters confidently and sensitively with a sound knowledge of GDPR.

You have a commercially focussed approach, in depth and up to date knowledge and understanding of employment legislation and HR best practice and experience of interpreting policies, procedures and situations in order to identify and apply pragmatic solutions and recommendations.

With excellent verbal and written communication skills and interpersonal skills, you can effectively influence, persuade and provide clear, concise and consistent advice and build good working relationships. You have a high level of attention to detail and accuracy, ensuring facts are correct, complete and consistent, are IT literate and can analyse management information to drive decision making.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

About The Company

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes.

What HC-One Offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• Award-winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.