ER Manager

Helping Hands Home Care; Alcester; On-site; GBP 60,000; Full time

Benefits offered by this job

25 days’ annual leave

Blue Light Card discounts

Employee assistance programme

Job summary

A well-known care provider in Alcester is seeking an Employee Relations Manager on a 6-month fixed-term contract. This role involves leading the ER strategy and managing complex ER cases while building a high-performing team. Ideal candidates will have strong technical ER expertise, experience in fast-paced environments, and proven abilities to influence senior leaders. The position offers a salary of up to £60,000 and the chance to work in a people-first organization committed to exceptional care.

Qualifications

• Experienced in a fast-paced, high-volume, multi-site environment.
• Proven ability to handle high-risk ER cases.
• Strong commercial acumen with a customer-first approach.

Responsibilities

• Lead the ER strategy and deliver a high-quality, business-partnering service.
• Manage complex ER cases providing expert advice to senior leaders.
• Build and develop a high-performing ER team.
• Strengthen ER capability across line managers.

Skills

Commercially minded ER leadership

Strong technical ER expertise

Influencing and coaching senior leaders

Building high-performing teams

Analytical and problem-solving skills

Excellent communication skills

Tech-savvy and data-driven

Job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about using your financial skills to support a purpose‑driven organisation and want a role where your work genuinely helps families receive exceptional care, there’s a place for you here.

As part of our growing People function, we’re looking for a highly capable Employee Relations (ER) Manager to lead a market‑leading ER service that protects our culture, strengthens capability and supports the business through effective, commercially minded ER expertise. This is a 6‑month fixed‑term contract, ideal for an experienced ER consultant who can bring strong technical knowledge, confidence in high‑risk case management and the ability to influence senior leaders, while shaping the future of ER within a fast‑paced, people‑first organisation.

Salary: Up to £60,000 DOE

What You’ll Do

• Lead the ER strategy and deliver a high‑quality, business‑partnering service.
• Manage complex and high‑risk ER cases, providing expert advice to senior leaders.
• Build, lead and develop a high‑performing ER team.
• Strengthen ER capability across line managers and leaders.
• Maintain robust ER policies, processes and systems, using data to drive improvements.
• Ensure ongoing compliance with employment legislation and manage organisational responses to change.
• Develop strong internal and external relationships, including ACAS, legal advisers and unions.
• Oversee ER KPIs, reporting and continuous improvement.
• Manage ER budgets, legal spend and settlement agreements.

What You’ll Bring

• Experienced, commercially minded ER leader from a fast‑paced, high‑volume, multi‑site environment.
• Strong technical ER expertise including change, TUPE, tribunals, ACAS conciliation, settlement agreements and union engagement.
• Proven ability to influence, challenge and coach senior leaders.
• Skilled people leader with experience building high‑performing teams.
• Strong analytical, problem‑solving and decision‑making capability.
• Excellent communication and relationship‑building skills.
• Highly organised, proactive and delivery‑focused.
• Strong commercial acumen with a customer‑first approach.
• Tech‑savvy, data‑driven and comfortable working with HR systems.
• High levels of integrity, resilience and sound judgement.
• Exposure to HR systems that support ER case tracking.
• Experience working in regulated environments.

Why Helping Hands

• Be part of a growing national organisation with real purpose.
• Genuine opportunities for career progression.
• 25 days’ annual leave (rising to 26 after two years).
• Blue Light Card discounts.
• Employee assistance programme.
• A workplace that celebrates diversity and champions inclusion — everyone is welcome.

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.