ER Advisor

Highgate Care Services Ltd; Leeds; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

North Bay Group in Leeds (LS15) is seeking an Employee Relations Advisor to join our People Services team. You will provide first-line employee relations support to managers, offering practical guidance and helping them manage a range of ER processes with confidence and fairness.

Working closely with managers and colleagues, you'll maintain accurate case documentation, ensure timely completion, and keep up to date with employment legislation.

Qualifications

• Previous experience in an Employee Relations/HR Advisor role.
• Solid understanding of ER processes and employment law.
• Experience supporting managers with people-related matters.
• Ability to manage multiple priorities in a busy environment.
• Experience in a customer-focused setting.

Responsibilities

• Provide day-to-day ER advice and guidance to managers.
• Support managers in applying policies and best practice.
• Manage and support a range of ER cases from start to conclusion.
• Prepare case documentation, correspondence, and reports.
• Maintain accurate and confidential employee records.
• Promote fair, compliant people management practices.
• Build positive relationships with managers and colleagues across the business.
• Contribute to People Services resources, templates, and guidance materials.
• Support projects to improve the colleague experience.
• Keep up to date with employment legislation and ER best practice.

Skills

Communication skills

Interpersonal skills

Organisational skills

Discretion

Problem solving

Education

CIPD Level 3

Working towards CIPD Level 5

Job description

Employee Relations Advisor

Leeds (LS15) | Full Time | Permanent
Salary: £35,000 per annum

Join North Bay Group as our Employee Relations Advisor

Are you an experienced HR professional with a passion for employee relations and supporting managers to achieve positive people outcomes?

At North Bay Group, we're looking for an Employee Relations Advisor to join our People Services team. This is an excellent opportunity for someone with employee relations experience who enjoys building relationships, providing practical advice, and helping managers navigate a variety of people matters within a fast-paced and supportive environment.

You'll play a key role in ensuring employee relations issues are managed fairly, consistently, and in line with employment legislation and company policies, while helping us deliver a positive colleague experience across the business.

About the Role

As our Employee Relations Advisor, you'll provide first-line employee relations support to managers across the organisation, offering practical guidance and helping them manage a range of employee relations processes confidently and effectively.

You will be responsible for supporting and managing a variety of employee relations cases, including:

• Sickness absence
• Performance management
• Disciplinary matters
• Grievances
• Capability concerns
• Conduct issues

Working closely with managers and the wider People Services team, you'll ensure cases are handled professionally, documentation is maintained accurately, and processes are completed within agreed timescales.

Key Responsibilities

• Provide day-to-day employee relations advice and guidance to managers.
• Support managers in applying company policies, procedures, and best practice.
• Manage and support a range of employee relations cases from start to conclusion.
• Prepare case documentation, correspondence, and reports as required.
• Maintain accurate and confidential employee records.
• Promote fair, consistent, and legally compliant people management practices.
• Build positive working relationships with managers and colleagues across the business.
• Contribute to the development of People Services resources, templates, and guidance materials.
• Support projects and initiatives designed to improve the colleague experience.
• Keep up to date with employment legislation and employee relations best practice.

About You

We're looking for a confident and approachable HR professional who can provide practical advice while building strong relationships with stakeholders at all levels.

Essential Experience & Knowledge

• Previous experience in an Employee Relations Advisor, HR Advisor, or HR Officer role.
• Good understanding of employee relations processes and employment legislation.
• Experience supporting managers with people-related matters.
• Ability to manage multiple priorities and a varied workload.
• Experience working in a busy, customer-focused environment.

Essential Skills

• Strong communication and interpersonal skills.
• Excellent written and verbal communication.
• Ability to build positive and effective working relationships.
• Strong organisational skills and attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Practical problem-solving and decision-making skills.

Qualifications

• CIPD Level 3 qualified, working towards Level 5, or equivalent HR experience.

Desirable:

• CIPD Associate Membership.
• Continued professional development in Employee Relations or Employment Law.

What You'll Bring

You’ll be:

• Professional and approachable.
• Organised and reliable.
• Customer-focused and solutions driven.
• A collaborative team player.
• Adaptable and resilient.
• Motivated to learn, develop and grow your HR career.

Why Join North Bay Group?

At North Bay Group, our people are at the heart of everything we do. You'll be joining a supportive People Services team where you'll have the opportunity to develop your employee relations expertise, contribute to meaningful people initiatives, and make a genuine impact across the organisation.

If you're looking for your next challenge in employee relations and want to be part of a growing business that values its people, we'd love to hear from you.