ER Admin: Master Case Management & HR Support

Arriva; Leicester; On-site; GBP 24,000 - 29,000; Full time

Job summary

Arriva is seeking a highly organised ER Administrator to join the Employee Relations team in the UK. You will support the delivery of employee relations processes, coordinate case administration, maintain records, and provide a professional service to stakeholders across the organisation.

You will work closely with ER partners and HR colleagues to ensure cases are managed efficiently and in line with policies, while contributing to continuous improvement of ER processes and systems.

Qualifications

• Experience in HR, Employee Relations or administrative support.
• Strong organisational skills and ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to accurate record-keeping.
• Understanding of HR processes and employee relations procedures is advantageous.

Responsibilities

• Act as first point of contact for Employee Relations queries and direct cases.
• Support administration of disciplinary, grievance, absence, performance, and other cases.
• Maintain accurate ER records and case management systems.
• Monitor case progress, deadlines and milestones, and prepare hearing packs and correspondence.

Skills

Organisational skills

Attention to detail

Communication skills

Discretion/Confidentiality

Problem solving

Workflow management

Tools

Microsoft Office

HR systems

Case management software

Job description

Arriva is seeking a highly organised ER Administrator to join the Employee Relations team in the UK. You will support the delivery of employee relations processes, coordinate case administration, maintain records, and provide a professional service to stakeholders across the organisation.

You will work closely with ER partners and HR colleagues to ensure cases are managed efficiently and in line with policies, while contributing to continuous improvement of ER processes and systems.