Employee Relations Admin — Fast-Paced HR Support

arriva; Thurmaston; On-site; GBP 22,000 - 30,000; Full time

Job summary

Arriva UK Bus is seeking a highly organised ER Administrator to join our Employee Relations team. You will support case administration, maintain records, and help ensure cases are managed efficiently and in line with policies.

Reporting to the Senior ER Business Partner, you will handle diary management, prepare hearing documents, produce MI on case volumes, and contribute to process improvements while maintaining confidentiality.

Qualifications

• Experience in HR, Employee Relations, or admin support.
• Excellent organisational skills and multi-tasking ability.
• Ability to handle confidential information with discretion.
• Strong communication with stakeholders.
• Familiarity with Microsoft Office and HR systems.

Responsibilities

• First point of contact for ER queries and direct cases.
• Administer disciplinary, grievance, absence, performance, and flexible working cases.
• Maintain ER records and case management systems.
• Monitor progress and deadlines.
• Prepare correspondence and hearing documents.
• Produce MI on case volumes and trends.
• Support hearing packs and consultation docs.
• Quality checks to ensure governance and compliance.
• Maintain ER trackers and dashboards.
• Coordinate meetings, hearings and diary management.
• Provide admin support for organisational change projects.
• Contribute to ER process improvements.

Skills

HR Experience

Organisational Skills

Confidentiality

MS Office

Case Management

Tools

HRIS / Case Management Systems

Microsoft Office

Job description

Arriva UK Bus is seeking a highly organised ER Administrator to join our Employee Relations team. You will support case administration, maintain records, and help ensure cases are managed efficiently and in line with policies.

Reporting to the Senior ER Business Partner, you will handle diary management, prepare hearing documents, produce MI on case volumes, and contribute to process improvements while maintaining confidentiality.