Employee Relations Admin: Detail‑Oriented Specialist

Arriva UK Bus Limited; Thurmaston; On-site; GBP 26,000 - 38,000; Full time

Job summary

Arriva UK Bus Limited seeks a highly organised ER Administrator to join the Employee Relations team. You will support case administration, maintain records, and deliver a professional service across stakeholders.

Working with Senior ER Business Partners and HR colleagues, you will help ensure timely case progression, reporting, and compliance while developing expertise in Employee Relations within a large transport organisation.

Qualifications

• Previous experience in an HR, Employee Relations, HR Shared Services, or administrative support role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and maintaining accurate records.
• Ability to handle sensitive information with discretion.

Responsibilities

• Acting as the first point of contact for Employee Relations queries and directing cases appropriately.
• Supporting the administration of disciplinary, grievance, absence management, performance, capability, and flexible working cases.
• Maintaining accurate employee relations records and case management systems.
• Monitoring case progress and ensuring key deadlines and milestones are met.
• Preparing and issuing correspondence, including hearing invitations, outcome letters, and supporting documentation.
• Producing reports and management information relating to case volumes, trends, compliance, and service levels.
• Supporting the preparation of hearing packs, consultation documentation, and meeting materials.
• Conducting quality checks and audits to ensure case files meet governance and compliance standards.
• Maintaining ER trackers, dashboards, and databases to ensure information remains accurate and up to date.
• Coordinating meetings, hearings, and diary management activities where required.
• Providing administrative support for organisational change projects and wider people initiatives.
• Contributing to the continuous improvement of ER processes, systems, and ways of working.

Skills

Organisational skills

Attention to detail

Communication skills

Discretion

Problem-solving

Tools

Microsoft Office

Case management systems

HR systems

Job description

Arriva UK Bus Limited seeks a highly organised ER Administrator to join the Employee Relations team. You will support case administration, maintain records, and deliver a professional service across stakeholders.

Working with Senior ER Business Partners and HR colleagues, you will help ensure timely case progression, reporting, and compliance while developing expertise in Employee Relations within a large transport organisation.