Employee Relations Case & Records Coordinator

Arriva Group; Thurmaston; On-site; GBP 26,000 - 32,000; Full time

Job summary

Arriva UK Bus is seeking a highly organised ER Administrator to join our Employee Relations team, providing essential support across a wide range of people matters.

This is an excellent opportunity for someone with HR or administrative experience who enjoys working in a fast-paced environment, thrives on organisation, and wants to develop their career within Employee Relations and Human Resources.

Qualifications

• Previous HR, Employee Relations, HR Shared Services, or admin support role experience.
• Excellent organisational skills with ability to multitask.
• Excellent attention to detail and accurate record-keeping.
• Understanding of HR processes and ER procedures is advantageous.
• Ability to handle sensitive information discreetly.
• Strong communication skills with stakeholders.
• Proactive approach to problem-solving and improvement.
• Ability to work independently and in a team.
• Good knowledge of Microsoft Office and HR systems.
• Experience with case management systems or workflows.
• Willingness to learn employment law and HR best practice.

Responsibilities

• Act as first point of contact for ER queries.
• Support administration of disciplinary, grievance, absence, performance, capability, and flexible working cases.
• Maintain ER records and case management systems.
• Monitor case progress and deadlines.
• Prepare and issue hearing invitations, outcome letters, and supporting documentation.
• Produce reports on case volumes, trends, compliance, and service levels.
• Support preparation of hearing packs and meeting materials.
• Conduct quality checks to ensure governance standards.
• Maintain ER trackers and dashboards.
• Coordinate meetings, hearings, and diary management.
• Provide administrative support for organisational change projects.
• Contribute to continuous improvement of ER processes.

Skills

HR experience

Organisational skills

Attention to detail

Discretion with confidential info

Communication skills

Proactive problem-solving

Independent and collaborative

MS Office proficiency

Case management systems

Willingness to learn employment law

Tools

HR systems

Case management systems

Job description

Arriva UK Bus is seeking a highly organised ER Administrator to join our Employee Relations team, providing essential support across a wide range of people matters.

This is an excellent opportunity for someone with HR or administrative experience who enjoys working in a fast-paced environment, thrives on organisation, and wants to develop their career within Employee Relations and Human Resources.