Employee Relations Administrator

Arriva UK Bus Limited; Thurmaston; On-site; GBP 26,000 - 38,000; Full time

Job summary

Arriva UK Bus Limited seeks a highly organised ER Administrator to join the Employee Relations team. You will support case administration, maintain records, and deliver a professional service across stakeholders.

Working with Senior ER Business Partners and HR colleagues, you will help ensure timely case progression, reporting, and compliance while developing expertise in Employee Relations within a large transport organisation.

Qualifications

• Previous experience in an HR, Employee Relations, HR Shared Services, or administrative support role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and maintaining accurate records.
• Ability to handle sensitive information with discretion.

Responsibilities

• Acting as the first point of contact for Employee Relations queries and directing cases appropriately.
• Supporting the administration of disciplinary, grievance, absence management, performance, capability, and flexible working cases.
• Maintaining accurate employee relations records and case management systems.
• Monitoring case progress and ensuring key deadlines and milestones are met.
• Preparing and issuing correspondence, including hearing invitations, outcome letters, and supporting documentation.
• Producing reports and management information relating to case volumes, trends, compliance, and service levels.
• Supporting the preparation of hearing packs, consultation documentation, and meeting materials.
• Conducting quality checks and audits to ensure case files meet governance and compliance standards.
• Maintaining ER trackers, dashboards, and databases to ensure information remains accurate and up to date.
• Coordinating meetings, hearings, and diary management activities where required.
• Providing administrative support for organisational change projects and wider people initiatives.
• Contributing to the continuous improvement of ER processes, systems, and ways of working.

Skills

Organisational skills

Attention to detail

Communication skills

Discretion

Problem-solving

Tools

Microsoft Office

Case management systems

HR systems

Job description

At Arriva UK Bus, our people are at the heart of everything we do. We're looking for a highly organised and detail-oriented ER Administrator to join our Employee Relations team, providing essential support across a wide range of people matters. This is an excellent opportunity for someone with HR or administrative experience who enjoys working in a fast-paced environment, thrives on organisation, and wants to develop their career within Employee Relations and Human Resources.

The Role As an ER Administrator, you'll play a key role in supporting the effective delivery of employee relations processes across the business. Working closely with the Senior ER Business Partner, ER Business Partners, HR colleagues, and operational managers, you'll help ensure employee relations cases are managed efficiently, accurately, and in line with company policies and procedures. You'll be responsible for coordinating case administration, managing documentation, maintaining accurate records, tracking case progression, and providing a professional and responsive service to stakeholders across the organisation.

What You'll Be Doing

• Acting as the first point of contact for Employee Relations queries and directing cases appropriately.
• Supporting the administration of disciplinary, grievance, absence management, performance, capability, and flexible working cases.
• Maintaining accurate employee relations records and case management systems.
• Monitoring case progress and ensuring key deadlines and milestones are met.
• Preparing and issuing correspondence, including hearing invitations, outcome letters, and supporting documentation.
• Producing reports and management information relating to case volumes, trends, compliance, and service levels.
• Supporting the preparation of hearing packs, consultation documentation, and meeting materials.
• Conducting quality checks and audits to ensure case files meet governance and compliance standards.
• Maintaining ER trackers, dashboards, and databases to ensure information remains accurate and up to date.
• Coordinating meetings, hearings, and diary management activities where required.
• Providing administrative support for organisational change projects and wider people initiatives.
• Contributing to the continuous improvement of ER processes, systems, and ways of working.

About You

We're looking for a proactive and customer-focused individual who enjoys working with processes and takes pride in delivering a high-quality service. You'll ideally have:

• Previous experience in an HR, Employee Relations, HR Shared Services, or administrative support role.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and a commitment to maintaining accurate records.
• An understanding of HR processes and employee relations procedures would be advantageous.
• The ability to handle sensitive and confidential information with discretion and professionalism.
• Strong communication skills and confidence interacting with a range of stakeholders.
• A proactive approach to problem-solving and continuous improvement.
• The ability to work independently while also contributing as part of a collaborative team.
• Good working knowledge of Microsoft Office applications and HR systems.
• Experience using case management systems, databases, or workflow management tools would be beneficial.
• A willingness to learn and develop knowledge of employment law, Employee Relations, and HR best practice.

Why Join Arriva?

This is a fantastic opportunity to join a supportive HR team and gain valuable experience within a specialist Employee Relations function. You'll play an important role in helping the business deliver a consistent and professional people service while developing your own HR career in a large and dynamic organisation. If you're a highly organised administrator with a passion for people and process, we'd love to hear from you.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.