Equipment Hire Desk Specialist

Unify; Fareham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Unify in Portchester, Hampshire is seeking a Hire Controller to join our equipment hire team. You will support the depot manager, work closely with the sales team, and handle hire transactions and admin duties to keep operations running smoothly.

Responsibilities include providing a professional, customer-focused service, producing hire quotations, monitoring availability, and coordinating deliveries on time.

Qualifications

• Prior experience working on the Hire Desks within a plant, powered access or similar environment.
• Ability to prioritise tasks and adjust schedules as needed.
• Excellent verbal and written communication skills.
• Proficiency in IT systems, including Excel, Word and Outlook.

Responsibilities

• Provide a professional and customer-focused service, responding promptly to customer enquiries and managing orders.
• Produce hire quotations and identify the most suitable equipment to meet each customer's requirements.
• Oversee customer orders to ensure equipment is available and deliveries are completed on time and to the required standard.
• Monitor equipment availability.
• Complete and maintain all relevant hire administration and documentation accurately.
• Negotiate hire rates with customers and suppliers while actively managing and following up on quotations.
• Work closely with internal teams to ensure customer requirements are communicated and delivered effectively.
• Build strong customer relationships by understanding their needs and identifying opportunities to provide additional support or services.
• Build strong product knowledge to confidently advise customers on equipment and services best suited to their requirements

Skills

Hire desk experience

Prioritisation

Communication skills

IT proficiency

Tools

Excel

Word

Outlook

Job description

Unify in Portchester, Hampshire is seeking a Hire Controller to join our equipment hire team. You will support the depot manager, work closely with the sales team, and handle hire transactions and admin duties to keep operations running smoothly.

Responsibilities include providing a professional, customer-focused service, producing hire quotations, monitoring availability, and coordinating deliveries on time.