Equine Vet Reception Lead – Team & Client Care

CVS Vets; Wokingham; Presencial; GBP 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

National minimum wage alignment

Five weeks' annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Resumo da oferta

CVS Vets in the United Kingdom is seeking a Head Receptionist to lead our busy reception team within a thriving equine clinical environment. You will champion outstanding customer service, manage two receptionists, and support the Practice Director with admin and finance tasks, ensuring smooth daily operations.

The role requires strong leadership, excellent communication, empathy with clients, and in-depth equine knowledge.

Qualificações

• Previous experience as a Receptionist / Administrator or in a demanding, client-focused role.
• Experience in a veterinary setting is a bonus.
• Strong leadership skills and the ability to manage a team.
• In-depth equine knowledge from owning or working with horses.

Responsabilidades

• Lead the team of two receptionists to deliver excellent customer service.
• Support the Practice Director with admin tasks, finance, health & safety and rotas.
• Answer calls, manage diaries, and greet clients to ensure a positive experience.
• Handle appointments, queries, payments, and arrange medication orders.
• Demonstrate resilience, empathy and superb communication with the public.

Conhecimentos

Leadership

Customer service

Team management

Equine knowledge

MS Office

Database skills

Ferramentas

Microsoft Office

Database software

Descrição da oferta de emprego

CVS Vets in the United Kingdom is seeking a Head Receptionist to lead our busy reception team within a thriving equine clinical environment. You will champion outstanding customer service, manage two receptionists, and support the Practice Director with admin and finance tasks, ensuring smooth daily operations.

The role requires strong leadership, excellent communication, empathy with clients, and in-depth equine knowledge.