Equine Clinic Head Receptionist — Lead Front Desk

CVS Group plc.; Wokingham; Hybride; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Résumé du poste

CVS Vets is seeking an enthusiastic and experienced Head Receptionist to join the equine clinic team at Straight Mile Farm, Maidenhead Road, Wokingham. The role involves leading two receptionists, managing calls, diaries and client welcome, and coordinating bookings and payments in a busy veterinary setting.

We value excellent customer service, strong leadership, and genuine empathy for clients and their horses.

Qualifications

• Previous experience as Receptionist/Administrator in a client-focused role.
• Experience in veterinary setting is a bonus.
• Strong leadership and team management skills.
• In-depth equine knowledge from owning/working with horses.
• Excellent communication and empathy.

Responsabilités

• Manage the team of two receptionists to ensure excellent customer service.
• Answer calls, diary management, and greet clients to ensure a positive experience.
• Handle bookings, queries and payments, while arranging medication orders.
• Support Practice Director with duties including finance, Health & Safety and rotas.

Connaissances

Leadership

Customer service

Team management

Equine knowledge

Microsoft Office

Outils

Microsoft Office

Database systems

Description du poste

CVS Vets is seeking an enthusiastic and experienced Head Receptionist to join the equine clinic team at Straight Mile Farm, Maidenhead Road, Wokingham. The role involves leading two receptionists, managing calls, diaries and client welcome, and coordinating bookings and payments in a busy veterinary setting.

We value excellent customer service, strong leadership, and genuine empathy for clients and their horses.