Equestrian Manager - Coworth Park

Coworth Park; Sunningdale; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Employee bonus scheme

Service charge

Complimentary stays including ontbijt

F&B discount across the Dorchester

Winter ball

Private Pension Scheme

Training and development opportunities

Refer a friend bonus up to £1000

Wellbeing support

Job summary

Coworth Park in Ascot is seeking an Equestrian Manager to lead the horse care team, oversee daily routines, and maintain exceptional guest experiences in the stables. You will ensure the horses are well cared for and the facilities reflect the high standards of the Dorchester Collection.

You will mentor staff, manage bookings, ensure safety standards, and contribute to the property's renowned service culture.

Qualifications

• 1st Aid qualification or certification.
• Experience with yard work and horse care.
• Strong customer service orientation.
• Commitment to the hotel ethos and inclusivity.

Responsibilities

• Manage horses daily routine, feed and exercise to keep them fit and well schooled for guests to ride safely.
• Oversee horses shoeing, worming, saddlery, dentistry and veterinary requirements.
• Carry out daily tasks including feed, hay, muck out, turn out, groom, bandage, and keep the stable, horses and equipment immaculate.
• Guest Interaction – Dealing with enquiries, bookings and requests from internal and external guests in a timely manner.
• Fitting guests with safety equipment before riding and maintaining safe gear.

Skills

1st Aid

General yard work

Customer Service

Buy into hotel ethos

Job description

Join us
as an Equestrian Manager at Coworth Park, recently recognised as one of The
Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as an Equestrian Assistant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Position Overview

• To manage the Equestrian department and team members to provide the highest level of care and presentation of the horses and unprecedented service levels to our clients
  
• To be a driving force in delivering an Equestrian establishment with the best reputation in the hotel and equine industries with loyal clients who book regularly.

As an Equestrian Manager at Coworth Park, here are just some of the great benefits you will receive:

• Fantastic
  Employee bonus scheme and Excellent Service charge
• Complimentary
  stays including breakfast across the Dorchester Collection Hotels
• 50%
  F&B discount at selected bars and restaurants within the Dorchester
  Collection
• Vibrant
  Social events that bring employees together including a Winter ball
• Amazing
  benefits such as discounts in various high street and online shops,
  enhanced family leave entitlements and competitive Private Pension Scheme
• Apprenticeship,
  training and development opportunities
• Up
  to £1000 bonus when you recommend a friend
• Access
  to immediate well being advice, because We Care about our employees

What you’ll do

You’ll love what you do and take pride in delighting our guests:

Stable Duties

• Managing horses daily routine, feed and exercise to keep them fit and well schooled for guests to ride safely.

Managing horses shoeing, worming, saddlery, dentistry and veterinary requirements.

Carry out daily tasks including feed, hay, muck out, turn out, groom, bandage, keep the stable, horses and all equipment looking immaculate at all times.

Guest Interaction – Dealing with enquiries, bookings and requests from internal and external guests in a timely and appropriate manner.

Fitting guests with safety equipment before riding, keeping safety equipment in accordance with best practice guidelines (replacing when worn/unsafe) looking clean and organised in lockers at all times.

Teaching guests of the hotel and local clients on our ponies and horses with knowledge, enthusiasm and care for safety at all times.

Managing daily horse allocations for teaching, ensuring well being of horses and safety of guests maintained as a priority.

People

Mobilize & inspire team members & supervisors to build a high performing team in order to achieve business goals & service standards

Mentor, train & coach team members

Manage shift coverage, work load & resource distribution within & across teams

Interviewing, hiring, induction & succession planning of staff

Monitor & evaluate team performance & perform PDP for team supervisors

Arranging and chairing monthly departmental meetings and producing accurate minutes distributed to team members, HR and GM

Budget creation and management, monthly P+L reviews, cost control, ensure correct purchasing procedures followed at all times, stock management

Admin - Manage Insurance and Council License requirements, review and renew on annual basis.

Renew annual loan contracts for ponies.

Source further horses/ponies for loan/lease/purchase as business levels require and subject to budget allowances

Marketing/ PR

Develop and facilitate new packages to drive sales. Assist PR department with photoshoots and interviews with enthusiasm and flexibility. Ensure website is up to date and factually correct at all times

Health & Safety

Comply with all statutory and company health and safety, fire, bomb and security regulations

Ensure job required certificates are kept up to date – 1st Aid, Child Protection, CRB checks

Review and update departmental risk assessments including monthly area assessment forms

Check tack and equipment weekly for faults and action where necessary

Review SOP’s and facilitate ongoing training for team members as necessary

Ensuring all guests complete DISCLAIMERS before riding

Ensuring accident report forms are completed accurately, signed by casualty and submitted to Security in timely manner

The items shared are the essence of a day in the life of an Equestrian Manager, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you’ll bring

• 1st Aid
• General yard work
• Customer Service
• Buy into the hotel ethos

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you
require any accommodations during the application process, please contact the
People & Culture team at [e-mail]