Assistant Equestrian Manager

Dorchester Collection; Borough of Runnymede; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Complimentary nights with breakfast

50% F&B discount

Employee Introductory Scheme

Team awards & incentives

Contributory pension scheme

Uniform laundry service

Complimentary meals on duty

Job summary

Dorchester Collection seeks an experienced Equestrian Supervisor to manage the horses, stables and guest riding experiences. You will ensure horses are well cared for, tack and facilities are immaculate, and safety standards are prioritized.

You will mentor and coach the team to deliver exceptional service to hotel guests. The role requires strong organization, attention to detail, and a passion for equestrian care within a luxury setting.

Qualifications

• Customer service experience in hospitality or equestrian settings.
• General yard work and stable duties.
• BHS exams (AI or II) or equivalent.
• First Aid certification.
• Ability to embrace hotel ethos and standards.

Responsibilities

• Daily stable management: feeding, turnout, grooming, and equipment upkeep.
• Oversee horse shoeing, worming, saddlery, dentistry and veterinary needs.
• Manage guest riding experiences, safety equipment, and guest enquiries.
• Lead and mentor team members; plan shifts and workloads.

Skills

Customer Service

General yard work

BHS Exams

First Aid

Team ethos

Job description

• To assist in managing the Equestrian department and team members to provide the highest level of care and presentation of the horses and unprecedented service levels to our clients
• To be a driving force in delivering an Equestrian establishment with the best reputation in the hotel and equine industries with loyal clients who book regularly.

What you'll get

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Uniform laundered complimentarily
• Complimentary meals whilst on duty at our team members' restaurants

What you'll do

• Stable Duties –Managing horses daily routine, feed and exercise to keep them fit and well schooled for guests to ride safely.
• Managing horses shoeing, worming, saddlery, dentistry and veterinary requirements.
• Carry out daily tasks including feed, hay, muck out, turn out, groom, bandage, keep the stable, horses and all equipment looking immaculate at all times.
• Guest Interaction – Dealing with enquiries, bookings and requests from internal and external guests in a timely and appropriate manner.
• Fitting guests with safety equipment before riding, keeping safety equipment in accordance with best practice guidelines (replacing when worn/unsafe) looking clean and organised in lockers at all times.
• Teaching guests of the hotel and local clients on our ponies and horses with knowledge, enthusiasm and care for safety at all times.
• Managing daily horse allocations for teaching, ensuring well being of horses and safety of guests maintained as a priority.
• People: - Mobilize& inspire team members & supervisors to build a high performing team in order to achieve business goals & service standards
• Mentor, train & coach team members
• Manage shift coverage, work load & resource distribution within & across teams
• Interviewing, hiring, induction & succession planning of staff
• Monitor & evaluate team performance
• Admin
• Assist the Equestrian Manager with contacting guests to book and reconfirm rides
• Assist with the management of the individual horse/pony files and ensuring they are all up to date on a regular basis
• Daily management of the yard and assigning tasks to team members
• Assisting the Equestrian Manager with the orders, farrier, vet booking
• Assist to source further horses/ponies for loan/lease/purchase as business levels require and subject to budget allowances
• Health & Safety
• Comply with all statutory and company health and safety, fire, bomb and security regulations
• Ensure job required certificates are kept up to date – 1st Aid, Child Protection, CRB checks
• Review and update departmental risk assessments including monthly area assessment forms
• Check tack and equipment weekly for faults and action where necessary
• Review SOP’s and facilitate ongoing training for team members as necessary
• Ensuring all guests complete DISCLAIMERS before riding
• Ensuring accident report forms are completed accurately, signed by casualty and submitted to Security in timely manner

What you'll bring

• BHS Exams (BHS AI or II),
• 1st Aid
• General yard work
• Customer Service
• Buy into the hotel ethos

Job Location

United Kingdom

Location

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2026-6416

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