EPR Subject Matter Expert-Outpatient Workflow & Operational Management

NHS; Romford; On-site; GBP 47,000 - 54,000; Full time

Job summary

Join a leading NHS organization as a Subject Matter Expert in Outpatients Workflow and Operational Management. This role involves supporting the implementation of a new Electronic Patient Record system, leveraging your operational management experience and expertise in change management. Collaborate with senior leaders and workstream teams to shape workflows and ensure successful outcomes in digital transformation.

Benefits

Flexible Working

Apprenticeship Programs

London Living Wage

Qualifications

• Substantial experience in the SME subject area.
• Experience with EPR systems and facilitating group discussions.

Responsibilities

• Provide specialist expertise for the introduction of an Electronic Patient Record.
• Work closely with senior leaders and system suppliers to influence workflow design.

Skills

Operational Management

Change Management

Analytical Skills

Relationship Building

Education

Project Management Qualifications

Job description

Job summary

The EPR Team is excited to announce a fantastic secondment opportunity to join the programme as our Outpatients Workflow and Operational Management Subject Matter Expert.

Our EPR Subject Matter Experts play a key role in implementing BHRUT's new EPR by acting as the subject specialist within their designated area of expertise, supporting the supplier and wider programme team with decision-making and workflow design.

We are looking for:

1. Outpatients workflow experience
2. Significant operational management experience
3. Experience of change management
4. Ability to analyze and resolve complex queries, issues, and problems

We value enthusiasm for digital solutions, but technical IT skills are not essential. Your organizational knowledge and subject matter expertise are crucial for the programme's success.

All SME opportunities are secondments at your current band, with terms and conditions. The expected level is around B8a to B8c.

We welcome informal enquiries and advise all internal staff to discuss secondment opportunities with their line managers before applying.

Main duties

The EPR SMEs will provide specialist expertise to support the introduction of an Electronic Patient Record (EPR) for BHRUT. They will work closely with senior leaders, workstream teams, analysts, and our system supplier to influence workflow design and decision-making.

Using their expertise and knowledge of Trust processes, they will gather consensus data, facilitate feedback, and help shape future workflows within the EPR.

For more details, please see the attached Job Description and Person Specification.

About us

We are an organization committed to continuous improvement, delivering quality care, and achieving successful outcomes. We operate from two main sites—KGH in Goodmayes and Queen's Hospital in Romford—and are proud of our recent achievements, including new theatres and recognition as a top CEO by the Health Service Journal.

Our diverse staff of over 8,000 from 146 countries benefits from flexible working and apprenticeship programs. We are proud to be a London Living Wage employer and are preparing to implement a transformative electronic patient record system.

Details

• Date posted: 16 May 2025
• Pay scheme: Agenda for change
• Band: Band 8a
• Salary: Depending on experience
• Contract: Secondment
• Working pattern: Full-time
• Location: Digital Transformation Team, Romford, RM7 0AG

Job responsibilities

Refer to the detailed Job Description and Person Specification attached. Ensure you review the full specification before applying. All new staff are subject to a 6-month probation period. Applications are made online, and queries can be directed to Bani Sabharwal at [e-mail].

Person Specification

Education/Qualifications (Desirable): Project management qualifications or equivalent experience.

Experience/Knowledge (Essential): Substantial experience in the SME subject area.

Experience/Knowledge (Desirable): Experience with EPR systems and facilitating group discussions.

Skills/Abilities (Essential): Sound judgment, professional advice, and strong relationship-building skills.

Additional information

This role is subject to Disclosure and Barring Service checks and requires a Skilled Worker sponsorship if applicable. Further guidance is available on the UK Visas and Immigration website.

Employer details

Employer: Barking, Havering and Redbridge University Hospitals NHS Trust

Address: Digital Transformation Team, Romford, RM7 0AG

Website: https://www.bhrhospitals.nhs.uk/