Subject Specialist - Infrastructure (Remote working)

Jisc; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading organization in the UK is seeking a Subject Specialist (Infrastructure) to join their Advice Team. This role involves delivering IT service support, creating digital content, and engaging with IT professionals to enhance service delivery. The ideal candidate will have extensive experience in IT service management and infrastructure technologies, with a collaborative approach to problem-solving. The position offers a predominantly remote working environment with occasional travel to offices. Join us to make a real difference in education and research sectors.

Benefits

Flexible work pattern

31 days annual leave

24/7 mental health support

Annual performance award

Home office allowance

Financial well-being support

Life assurance cover

Qualifications

• Extensive IT technical support service delivery experience in a large or medium organisation.
• Deployment and management of digital communication networks.

Responsibilities

• Deliver Infrastructure Review service and support offers.
• Create and publish blogs and digital media materials.
• Plan and deliver workshops, webinars, and training sessions.

Skills

IT service management

Governance frameworks

Cyber Essentials

ISO27001

Disaster recovery planning

Tools

Hyper-V

VMware

Firewall technologies

Public cloud services

Private cloud services

ITIL

Job description

14 May 2025

Jisc grade: CPS4 (internal use only)

Hours: 35 hours per week

Contract: Permanent

Reports into: Programme lead, Infrastructure

Location: Remote: Predominantly remote working, and regular travel is required to Jisc offices and/or customers. Meeting in person is something we value so you may need to travel on occasion to our hub offices.

About Jisc:

Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sectors.

About the role:

As the Subject Specialist (Infrastructure), you will be an experienced IT services delivery professional joining our busy and influential Advice Team. Along with your familiarity of infrastructure technologies, you will be conversant in IT service management and governance frameworks. As such, along with your extensive technical knowledge, a good understanding of ITIL, Cyber Essentials, ISO27001 and disaster recovery planning will be an advantage. We want you to bring an open-minded collaborative approach to supporting IT professionals to help shape the advice and guidance Jisc provides to its members across the nations of the UK.

Responsibilities will include:

• To deliver our Infrastructure Review service and other support offers to our members.
• You will create and publish regular blogs and other digital media materials relating to digital infrastructure, contributing to the wider conversation in the sector.
• To understand the issues and challenges that IT managers and technical support staff are facing
• You will participate in planning, designing and delivering workshops, webinars, and training sessions for both online and face to face delivery

Key Skills and Experience:

• Extensive IT technical support service delivery experience in a large or medium organisation
• Deployment and management of digital communication networks (wired and wireless technologies
• Write effective concise reports to accurately reflect discussions and making recommendations for positive change
• Able to discriminate and assimilate important information and to disseminate this effectively to customers and colleagues.
• Make sound judgement and advise appropriately.

The following skills would be advantageous:

• Experience of working in HE, FE, or public sector settings.
• Hyper-V or VMware
• Firewall and digital security technologies
• Public and private cloud services
• ISO27001
• ITIL

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.

We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working.

It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.

Take a look at our fantastic benefits! We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas plus the opportunity to buy up to an additional 5 days leave during the flexible benefits window
• A comprehensive 24/7 mental health support package, including coaching and appropriate counselling or specialist therapy, with no predetermined limit on the number of sessions you can access
• Annual Jisc performance award
• A range of wellbeing lifestyle benefits including company paid health care cash plan , mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• Salary sacrifice - Electric Car Lease Scheme, Cycle to work and SmartTech (buy the latest technology and white goods products, spreading the cost over up to twelve months, direct from your salary and interest-free) subject to terms and conditions and available upon request
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave
• Specsavers corporate eye care scheme including free eye test vouchers and up to £70 towards new glasses for VDU use
• Life assurance cover

Equity, diversity and inclusion:

At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success.

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

We are committed to supporting your success. Please let us know how we can best accommodate you throughout the recruitment process, in your role, and during your time at Jisc. Your unique skills and experiences are valuable to us, and we want to ensure you have everything you need to thrive.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.

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