ePost Operations Lead: Process & Team Management

Clarke Willmott Llp; United Kingdom; On-site; GBP 30,000 - 42,000; Full time

Job summary

Clarke Willmott Llp in Taunton is seeking a Postal Operations Assistant Manager to lead our ePost function, working with the Office & Facilities Manager in Southampton to deliver a secure and efficient post operation.

Based mainly in Taunton with occasional travel to Southampton, you will supervise Facilities Services Assistants, drive process improvements, train staff, and manage data reports while ensuring compliance with information security policies.

Responsibilities

• Become an expert on the inner workings of our Flowmatrix digital post system and ePost processes.
• Support the Postal Operations Manager in reviewing and building on existing processes and implementing improvements that efficiently meet current SLA’s that suit all areas of the business.
• Communicating effectively with the business by responding to queries on all ePost functions, investigating and resolving any disruptions to service or issues within ePost raised by employees.
• Assisting with the hands‑on process of ePost, retrievals and 28-day destruction process.
• Assisting with training new staff on ePost.
• Supporting the Postal Operations Manager with running reports from Flow Matrix and collating data, as well as recording productivity and activity reports.
• Analysing data to develop evidence-based process improvements. Highlighting any key challenges and working with teams within the business to resolve any specific concerns.
• Assisting with periodic audits on ePost ensuring our current processes are compliant with our Information Security and Data Protection policies.
• Ensuring all work is quality checked and carried out as planned.
• Supervise and support with the management of the Facilities Services Assistants in Taunton.
• Effectively managing the Facilities Services Assistants ensuring that SOPs and SLAs are in place to meet business needs and that these are being adhered to.
• Assist with the training requirements for all members of facilities within your team, ensuring all training is up to date and supporting the creation of business cases where necessary for bespoke training.
• Where necessary, deliver training and upskilling to team members.
• Support the Postal Operations Manager in all staff management processes for your team, including recruitment process, sickness and holiday absences and performance management.

Job description

Clarke Willmott Llp in Taunton is seeking a Postal Operations Assistant Manager to lead our ePost function, working with the Office & Facilities Manager in Southampton to deliver a secure and efficient post operation.

Based mainly in Taunton with occasional travel to Southampton, you will supervise Facilities Services Assistants, drive process improvements, train staff, and manage data reports while ensuring compliance with information security policies.