Operations Manager

InPost UK; Middleton; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Job summary

InPost UK is seeking a Warehouse Operations Manager for the Middleton/ Preston area to lead and optimise daily despatch operations. You will drive a high-performing team, manage budgets, and ensure KPI targets are met while maintaining strong safety standards.

The role requires strategic thinking, hands-on leadership, and the ability to travel across the UK as needed. Join a fast-growing, service-focused logistics business that is reshaping parcel movement.

Qualifications

• Proven expertise in driving continuous improvement of operations.
• Knowledge of Drivers’ Hours, Tachograph, and Working Time Directive (WTD) legislation.
• Strong Health & Safety compliance experience.
• Demonstrated leadership with high-performing teams.
• Experience in budgets, KPI development and performance measurement.
• Excellent organisational and planning abilities with ability to meet tight deadlines.
• Proficient in Transport Management Systems (TMS) and Warehouse Management Systems (WMS).

Responsibilities

• Take full accountability for the daily management and supervision of the despatch operation.
• Lead, support, and develop the operational team to achieve high performance and continuous growth.
• Ensure the operation exceeds customer expectations and adheres to contract KPIs.
• Build and maintain strong working relationships with internal teams and external customers.
• Oversee operational compliance with Health & Safety requirements.
• Collaborate with Regional and Depot Managers to meet performance targets.
• Coordinate training and development programs to enhance staff skills.
• Optimise use of driver and vehicle resources to meet demand.
• Foster positive relationships with customers for smooth operations.
• Collect and report on operational and financial performance data to identify improvements.

Skills

Leadership

Continuous improvement

KPI development

Budget management

Health & Safety

Analytical skills

Team development

Planning

Stakeholder management

Logistics operations

Tools

TMS

WMS

Job description

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an Operations Manager to join our Middleton team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About The Role

Join Our Growing Team as a Warehouse Operations Manager at Inpost!

Are you a strategic leader with a passion for optimising logistics operations? Inpost is seeking an experienced Warehouse Operations Manager to join our team in Preston. As a key player in the time-critical logistics industry, we provide innovative supply chain solutions across Retail, eCommerce, and more--this is an exciting time for you to get involved as we continue to grow.

At Inpost, we are constantly evolving, and we need a leader who can drive performance, inspire a high-performing team, and continue to push us forward. If you're ready to make a lasting impact, we want to hear from you!

Location: InPost, Unit 69, Stakehill Industrial Estate, Touchet Hall Road, Middleton, M242SJ

Shift Pattern & Hours: Monday - Friday 07:30 - 16:00

Salary: Up to £40k (DOE)

What You'll Be Doing

• Take full accountability for the daily management and supervision of the entire despatch operation.
• Lead, support, and develop the operational team to achieve high performance and continuous growth.
• Ensure the operation consistently exceeds customer expectations, adhering to agreed contract KPIs.
• Build and maintain strong, effective working relationships with both internal teams and external customers.
• Oversee operational compliance, with a focus on Health & Safety standards.
• Collaborate closely with the Regional Manager and Depot Manager to meet and exceed all operational performance targets.
• Conduct regular team reviews and coordinate training and development programs to enhance staff skills and productivity.
• Optimise the efficient use of driver and vehicle resources to support operational demands.
• Foster positive working relationships with customers to ensure smooth and effective operations.
• Collect, analyse, and report on operational and financial performance data to identify efficiencies and improvements relating to MPG, tachographs, fuel consumption, and damage control.
• Coordinate site housekeeping and maintenance activities to uphold Health & Safety requirements.
• Be prepared for occasional travel across the UK as required.

What We Need From You

• Proven expertise in driving continuous improvement initiatives and optimising operational processes.
• Comprehensive knowledge of Drivers’ Hours, Tachograph, and Working Time Directive (WTD) legislation.
• Strong understanding of Health & Safety regulations and ensuring full compliance.
• Demonstrated leadership skills with a track record of motivating, developing, and managing high-performing teams.
• Experience in budget management, KPI development, and performance measurement to achieve business objectives.
• Excellent organisational and planning abilities, with a proven capacity to meet tight deadlines.
• Proficient in utilising computerised systems, including Transport Management Systems (TMS) and Warehouse Management Systems (WMS).
• Exceptional attention to detail coupled with strong numeracy and analytical skills.

Perks of the job!

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost Process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20-30 minute chat with our Talent Team. If you are successful after this stage, there will generally be another two stages including a site visit.

Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.