Post Office Ops Manager: Lead a High-Performing Team

TGJones; Whitehaven; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

In-store discounts

Employee discounts

Employee assistance

Flexible shifts

Company pension

Job summary

TGJones is seeking a Post Office Operations Manager to lead a high-performing post office within our retail store in Whitehaven. You will manage a team of Counter Assistants, ensure excellent customer service, and maintain compliance, accuracy, and performance.

You’ll oversee cash handling, daily reconciliations, and branch audits while implementing trading plans with the Cluster Manager. TGJones offers flexible shifts and opportunities to grow within the company.

Qualifications

• Previous management experience in a customer-facing retail, financial, or postal environment.
• Strong understanding of compliance, security, and regulatory requirements, ideally within a Post Office or similar regulated service.
• Experience leading teams in achieving KPIs and service goals, including transaction volumes, mystery shop scores, and customer satisfaction.

Responsibilities

• Leading and motivating your team to deliver exceptional service across all post office counters and functions.
• Ensuring full compliance with Post Office Ltd. policies, procedures, and security standards.
• Managing financial accountability and operational performance, including daily reconciliations, branch audits, and cash handling protocols.
• Working with your Cluster Manager to implement the Trading Plan and translating scorecard data into clear actions that enhance both team performance and customer satisfaction.
• Creating a welcoming and inclusive environment where team members feel supported, developed, and empowered to grow their skills.

Skills

Team leadership

Compliance

Cash handling

KPIs

Communication

Job description

TGJones is seeking a Post Office Operations Manager to lead a high-performing post office within our retail store in Whitehaven. You will manage a team of Counter Assistants, ensure excellent customer service, and maintain compliance, accuracy, and performance.

You’ll oversee cash handling, daily reconciliations, and branch audits while implementing trading plans with the Cluster Manager. TGJones offers flexible shifts and opportunities to grow within the company.